Medical Receptionist / Administrator

NHS; Keynsham; On-site; GBP 40,000 - 60,000; Part time

Job summary

The NHS is seeking enthusiastic part-time medical receptionists/administrators in Keynsham to manage reception duties, provide customer service, and assist with administrative tasks. Join a supportive team and grow your skills in a dynamic healthcare environment with opportunities for professional development and community impact.

Benefits

Training and support from a dedicated team

Opportunity to develop new skills and gain valuable experience

Access to modern facilities including gym and restaurant

Regular social events and team-building activities

Qualifications

• Good general education including GCSE passes in Maths and English.
• NVQ in Customer Service or Administration is desired.
• NHS experience, ideally as a medical receptionist in General Practice.

Responsibilities

• Manage reception duties, including greeting patients and answering phone calls.
• Perform administrative tasks such as filing, data entry, and scheduling appointments.
• Maintain patient records and assist with office duties as needed.

Skills

Customer Service

Communication

Multitasking

Compassion

Organizational Skills

Education

GCSE passes in Maths and English or equivalent

NVQ in Customer Service or Administration

Tools

Microsoft Office

SystmOne clinical system

Job description

Are you looking for a new opportunity to develop your skills?

We are seeking enthusiastic and reliable individuals to join our team as part-time medical receptionists / administrators. Our reception team work between 8-8pm.

Ideally we would like cover for the following shifts available;

• 10 - 18:30 on a Friday
• 10 - 18:30 on a Friday
• 8 - 18:00 on a Thursday
• 10-18:30 on a Thursday

All applicants will be expected to cover a share of extended hours until 8pm and at least one Saturday per year.

• Manage reception duties, including greeting visitors and answering phone calls
• Perform administrative tasks such as filing, data entry, and scheduling appointments
• Provide excellent customer service in a busy and dynamic environment
• Assist with other office duties as needed

What we are look for;

• Enthusiastic and reliable team members
• Enjoy working in a fast-paced, ever-changing customer service environment
• Previous experience as a medical receptionist or in an administrative role is desirable but not essential, as training will be provided for the right candidate

What We Offer:

• Variety - no two days are the same!
• Opportunity to develop new skills and gain valuable experience
• Training and support from a dedicated team
• Additional hours, evenings and weekends

If you are a motivated individual looking to grow your career in a supportive and engaging environment, we would love to hear from you!

Main duties of the job

Key Responsibilities:

Front Desk:

• Greet patients and visitors in a courteous and friendly manner.
• Manage the check-in and check-out process efficiently.
• Ensure the reception area is tidy and presentable.

Telephone Management:

• Answer and direct phone calls promptly and efficiently.
• Address inquiries and provide accurate information.
• Schedule and confirm appointments.

Administrative Duties:

• Maintain patient records and update information as required.
• Assist with administrative tasks as needed.

Customer Service:

• Address patient concerns and escalate issues as necessary.
• Provide compassionate support to patients and their families.
• Ensure patient confidentiality is maintained at all times.

Communication Skills:

• Excellent verbal and written communication skills.
• Ability to convey information clearly and concisely.

Professionalism:

• Maintain a professional appearance and demeanor.
• Handle stressful situations with calm and composure.

Compassion:

• Demonstrate empathy and understanding towards patients.
• Provide supportive and compassionate care.

Organisational Skills:

• Strong multitasking and time management abilities.
• Attention to detail and accuracy in record-keeping.

Technical Skills:

• Proficiency in using office software (e.g., MS Office, appointment scheduling systems).
• Familiarity with electronic medical records (EMR) systems is a plus.
• Experience:
• Previous experience in a reception or customer service role is preferred.
• Experience in a healthcare setting is an advantage.

About us

St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.

What We Offer:

• Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
• Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
• Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
• Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
• Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.

Job responsibilities

Key responsibilitiesof the role are reception duties, greeting patients and managing the waiting area.

General administrative duties are required;answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanningcorrespondence, booking hospital transport and liaising with other healthcareprofessionals.

This post includes opening and closing the Surgery.

Person Specification

Qualifications

• Good general education including GCSE passes in Maths and English or equivalent
• NVQ in Customer Service or Administration

Experience

• NHS experience, ideally as a medical receptionist in General Practice

Other

• Flexible approach with hours of work, being able to cover additional shifts as required.

Knowledge and skills

• Excellent verbal and written communication skills
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management
• Able to demonstrate compassion, empathy and understanding.
• Familiar with SystmOne clinical system or experience of working with other electronic patient records.

Qualities

• Able to work as part of a multi-skilled team
• Able to remain calm under pressure
• Able to work in a constantly changing environment
• Able to work on own initiative and without direct supervision
• Polite, friendly and articulate manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.