Medical Receptionist/Administrator

Integrated Care System; Camberley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Camberley is seeking a receptionist/administrator to assist in a busy office environment. Key responsibilities include managing patient registrations, providing support to the healthcare team, and ensuring efficient operations. Applicants should have prior office experience, be able to work well under pressure, and possess strong communication skills. This part-time role offers flexibility, requiring around 15.5 hours per week with some weekend hours.

Qualifications

• Previous office experience of at least twelve months is mandatory.
• Experience of administrative duties required.
• Experience of working within the NHS or general practice environment preferred.

Responsibilities

• Contribute to the smooth running of a busy patient-facing and back-office operation.
• Process new patient registrations and greet patients.
• Liaise with multidisciplinary team members and external agencies.

Skills

Excellent verbal and written communication skills

Good listening and organisational skills

Clear, polite telephone manner

Experience of working with the public

Ability to work with minimum supervision

Excellent customer care skills

Disciplined and organised

Able to work as part of a team

Able to collect and collate data

Education

4 GCSEs (C and above) including English and Mathematics

Tools

Microsoft Office (PowerPoint, Word, Excel)

EMIS Web clinical system

Job description

Due to the expansion of our reception and administration team. We are looking for a receptionist/administrator to join our well-established practice in Camberley.

The role will require you to contribute to the smooth running of a busy patient-facing and back-office operation where you will be provided with an interesting, variety of work.

Previous experience working as part of a team, with members of the public and to be able to work at pace under pressure is essential for this role. Full training will be provided.

The hours required for this role are 15.5 hours per week;

Wednesday 8:00am to 13:00pm

Thursday 8:00am to 13:00pm

Friday 8:00 to 13:30pm

There will also be arequirement of Saturday working and a late evening 18:30pm to 20:00pm on a rotabasis. This will be paid at an enhanced rate. We are open 1 in 7 Saturdays.

Main duties of the job

The role is primarily reception based but with some administration duties involved. The individual will be responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to processing new patient registrations, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liasing with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Camberley Health Centre offers general medical services to the population of Camberley, Surrey and the surrounding area.

We are a friendly practice, serving a diverse community of approximately 9k patient list. With a multi-disciplinary team comprising of GP's, Nurses, Advanced Nurse Practitioners, Healthcare assistants, Pharmacists and Pharmacy technician.

Job responsibilities

Please see supporting documents for a full Job Description, Person Specification and list of responsibilities.

Person Specification

Skills

• Excellent verbal and written communication skills.
• Good listening and organisational skills.
• Clear, polite telephone manner.
• Experience of working with the public.
• Ability to work with minimum supervision.
• Ability to work within clear policy of confidentiality.
• Excellent customer care skills.
• Disciplined and organised, with the ability to work under pressure and manage own time.
• Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
• Able to collect and collate data.

Other

• Flexibility to work outside of core office hours.
• Happy undertaking a Disclosure Barring Service (DBS) check.

Knowledge

• Advanced knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.
• NHS structures and organisational relationships.
• Experience using EMIS Web clinical system.

Qualifications

• 4 GCSEs (C and above) including English and Mathematics or equivalent

Experience

• At least twelve months previous office experience.
• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working within the NHS or general practice environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.