Medical Receptionist/Administrator

Integrated Care System; Blackpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy GP training practice in Blackpool is seeking a Medical Receptionist. The role involves providing efficient reception services to patients, assisting with appointments, and managing patient information. This is an opportunity to work in a friendly and supportive environment that values customer care and effective communication. Applicants should have good IT skills and a strong background in administration.

Qualifications

• Educated to GCSE level or equivalent required.
• Experience in healthcare settings preferred.
• Proficient in using Office 365.

Responsibilities

• Receive and assist patients in accessing services.
• Manage appointments and respond to enquiries efficiently.
• Ensure accurate recording of data and patient information.

Skills

Communication skills

Time management

Interpersonal skills

Problem solving

Education

GCSE Mathematics

GCSE English

Business Administration

Tools

Office 365

Job description

Permanent Post 37 hours per week. Weekly hours to be agreed within our opening hours.

Medical Receptionist required for a friendly busy GP training practice. Must have good IT and communication skills.

Previous applications need not apply.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

About us

The Waterloo Medical centre is well established in the community and has a patient population of over 12000 patients.

Our team includes 6 GP Partners, 3 Practice Nurses, 1 Healthcare Assistant, 1 Nursing Associate, 2 Pharmacists, 1 Pharmacy Technician, 1 Physio Therapist, 1 Care-coordinator and 12 Admin/Reception staff. We are a busy friendly forward thinking practice.

Waterloo Medical Centre is a training practice that has 3 GP Registrars.

Its an exciting time to join the practice and it is a time of change and improvement.

Job responsibilities

JOB TITLE: EXPERIENCEDRECEPTIONIST

HOURS: Full or Part TimeConsidered

Main Duties

• Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the Practice
• Deal with allgeneral enquiries, explain procedures and make new and follow-upappointments. Arrange home visits ensuringcareful recording of all relevant details for the doctor. Deal with patient bookings and enquiriesin a friendly and courteous manner both face to face and over thetelephone.
• Explain Practice arrangements andformal requirements to new patients and those seeking temporary cover andensure procedures are completed. Ensure that all new patients areregistered onto the computer system promptly and accurately.
• Scanningaccurate scanning and attaching of correspondence to patient records.
• Ensure accurateand timely recording of Data with attention to the use of SnomedCodes.
• Actionprescriptions in an accurate and timely manner including repeat/controlledand acute prescriptions as per practice prescribing protocols. Audit and remove prescriptions notcollected by patients.
• Results - toaccurately process results and allocate them to the appropriate clinicianfor review and action.
• Act onclinicians requests for further information/patient contact informationetc. (including computerised practice notes), ensuring completion of allassociated paperwork.

Other Duties:-

• Open premises atthe start of the day when first to arrive, de-activate alarm and make allnecessary preparations to receive patients.
• When last toleave at the end of the day, ensure that the building is totally secured,internal lights are off, and the alarm activated.
• Where necessary advise patients ofrelevant charges for private (non-General Medical Services) services,accept payment and issue receipts for same.
• Liaise with FCMSre out of hours cover/issues.
• DNACPRHousekeeping of DNACPR information held on ADASTRA.
• Send and receiveitems to/from PCSE in a timely fashion / medical records to be returned toPCSE as promptly as possible.
• Process incomingand outgoing mail according to practice protocols.
• Complete otherDaily/ Weekly and Monthly core tasks to support to smooth running of thereception area

Other Tasks

• Ensure waiting room is tidy throughoutthe day.
• Ensure building security have thoroughknowledge of doors/windows/alarm.
• Coveringcolleagues holiday and sick cover as required.
• Any other tasks allocated by managers

Confidentiality:

While seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. Theydo so in confidence and have the right to expect that staff will respect theirprivacy and act appropriately

In the performance ofthe duties outlined in this job description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential

Information relatingto patients, carers, colleagues, other healthcare workers or the business ofthe practice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data

Health & safety:

The post-holder willassist in promoting and maintaining their own and others health, safety andsecurity as defined in the practice health & safety policy, the practice health& safety manual, and the practice infection control policy and publishedprocedures. This will include:

Usingpersonal security systems within the workplace according to practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy and safeway and free from hazards

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised

Keepingown work areas and general / patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role

Undertakingperiodic infection control training (minimum annually)

Equality and diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

• Actingin a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.

The post-holder will participate in anytraining programme implemented by the practice as part of this employment, suchtraining to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

The post-holder will strive to maintainquality within the practice, and will:

• Alertother team members to issues of quality and risk
• Assessown performance and take accountability for own actions, either directlyor under supervision
• Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holder should recognize the importance of effectivecommunication within the team and will strive to:

• Communicate effectively with other teammembers
• Communicate effectively with patients andcarers
• Recognize peoples needs for alternativemethods of communication and respond accordingly

Contributionto the implementation of services:

The post-holder will:

• Applypractice policies, standards and guidance
• Discusswith other members of the team how the policies, standards and guidelineswill affect own work
• Participatein audit where appropriate

SafeguardingResponsibilities:

The post-holder will:

• Beresponsible for promoting and safeguarding the welfare of a child or adult,that they come into contact with.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Business Administration

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Knowledge and Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office 365
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.