Medical receptionist/administrator

NHS; Blackburn; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Blackburn is seeking a part-time staff member to support both admin and reception roles. Responsibilities include booking appointments, handling patient registries, and managing communication tasks. Ideal candidates should have GCSEs in English and Maths, with a preference for those with EMIS web experience. A flexible schedule is essential to accommodate various shifts.

Qualifications

• GCSE in English and Maths required.
• Prior experience with EMIS web is preferred, training will be provided.
• Must have strong communication skills.

Responsibilities

• Assist with care navigation and appointment booking.
• Dealing with daily tasks from clinicians.
• Manage patient registrations and medication requests.

Skills

Care navigation

Communication

Time management

Attention to detail

Education

GCSE grade A to C in English and Maths

Tools

EMIS web

Job description

We are looking to recruit a 16 hour part time member of staff to work alongside both the admin and reception teams in a hybrid role. You will be required to undertake some shifts on reception dealing with care navigating and booking appointments, prescriptions, tasks and emails and also some shifts in admin helping with clinical documents, chronic disease recall and referrals. This is a new role for the surgery and we are looking for an enthusiastic, hardworking individual to work alongside our existing teams to help processes and provide support where needed.

The hours will be on a shift basis between 7:45-6:30pm with flexibility required for overtime.

Main duties of the job

• Care navigation
• Booking appointments
• Dealing with emails
• Daily tasks from clinicians and other members of staff
• Liaising with health care professionals
• Medication requests and queries.
• Patient registrations
• Follow confidentiality protocols
• Document management
• Referrals
• Processing subject access requests
• Supporting chronic disease management recall processes

About us

We are a small but busy GP practice in Blackburn, we have around 4700 patients and our team consists of 2 GPs, an ANP, 2 Physician Associates, practice nurses and HCA's alongside the wider health team. Its a fast paced but rewarding environment to work in and requires good time management and attention to detail.

Job responsibilities

• Care navigation
• Booking appointments
• Dealing with emails
• Daily tasks from clinicians and other members of staff
• Liaising with health care professionals
• Medication requests and queries.
• Patient registrations
• Follow confidentiality protocols
• Document management
• Referrals
• Processing subject access requests
• Supporting chronic disease management recall processes
• Undertaking tasks requested by clinicians and the management team
• Ensuring clinical rooms are stocked
• Working both independently and supporting your immediate and wider team.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• EMIS web experience, training would eb provided to the right candidate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.