Medical Receptionist/Administrator

NHS; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider in Birmingham is looking for a Receptionist/Administrator. The role involves providing reception and administrative support while ensuring a high level of care for patients. Candidates should have at least 12 months of administration experience and strong interpersonal skills. The position offers flexible working hours along with generous leave policies. Ideal for those who thrive in a busy environment and enjoy working as part of a dedicated team.

Benefits

5 weeks annual leave plus Bank Holidays

Extra day off for your Birthday

Qualifications

• At least 12 months administration experience in an office environment.
• Qualified to GCSE level or equivalent.
• Experience of using EMIS Web clinical system is desirable.

Responsibilities

• Provide reception and administrative support.
• Deal with patients via telephone and face-to-face.
• Organise and prioritise a varied workload.

Skills

Interpersonal skills

IT competence

Customer service skills

Adaptability

Education

GCSE level or equivalent

NVQ 2 in Business Administration or Customer Services (or willing to work towards)

Tools

EMIS Web clinical system

Docman system

MS Office software

Job description

Overview

Hawkesley Medical Practice is looking to recruit a new Receptionist/Administrator to join our dynamic team following a member of the team retiring from the Practice.

Main duties of the job: You will work with us to provide a first-class level of reception and administration service to help us deliver a high level of care to our patients.

We are looking for people with at least 12 months administration experience in an office environment, excellent interpersonal skills, competent in IT, and people who are adaptable to change and flexible with good customer skills.

About us: We are a small, friendly Practice set in the heart of the community in Kings Norton and we deliver excellent patient care to approximately 4500 patients. We have two GP Partners and three Salaried GPs who are supported by the Practice Manager, Nursing team, Health Care Assistants and the Reception/Admin team. Our emphasis is very much on our patients\' needs and our team and we are therefore looking for people who have the ability to really understand and empathise and who are team players. The Practice is very busy and this is an exciting challenge for the right person. We offer 5 weeks\' annual leave plus Bank Holidays (pro-rata for part-time employees) and an extra day off for your Birthday!

Details

Date posted: 10 October 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Flexible working

Reference number: A0142-25-0000

Job locations:

375 Shannon Road, Kings Norton, Birmingham, West Midlands, B38 9TJ

Job responsibilities

Main Purpose: To provide reception and administrative support to assist in the day-to-day running of the Practice.

General: As part of the Reception team, you are employed to undertake reception and administrative duties as deemed suitable by the Practice Manager. The role involves dealing with patients via the telephone and face-to-face as they come into the Practice. You are required to use the Practice computer systems and MS Office software. You are required to have good computer skills, along with the ability to organise and prioritise a varied workload in a timely manner. You are required to act in a professional manner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines.

Person Specification

Qualifications

• Essential: Qualified to GCSE level or equivalent
• or Significant reception and administration training

• Desirable: NVQ 2 in Business Administration or Customer Services (or willing to work towards)
• IT qualifications

Experience

• Essential: At least 12 months administration experience in an office environment

• Desirable: Previous medical receptionist/medical administration experience
• Experience of using EMIS Web clinical system
• Experience of using Docman system

Employer details

Employer name: Hawkesley Medical Practice

Address: 375 Shannon Road, Kings Norton, Birmingham, West Midlands, B38 9TJ

Employer's website: https://hawkesleymedical.gpsurgery.net (Opens in a new tab)