Medical Receptionist/Administrative Staff

NHS; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Bolton is seeking a Medical Receptionist to manage administrative and front-line patient support tasks. This role involves efficiently handling patient records, calls, and requests within a GP setting, ensuring excellent service. The ideal candidate will be motivated, a team player, and possess necessary IT skills, including familiarity with EMIS Web. Competitive pay of £14 to £15 an hour, depending on experience, is offered for this permanent position.

Qualifications

• Highly motivated and able to work well under pressure.
• A team player with a strong work ethic.
• Confident, loyal, and professional with a can-do attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure effective and efficient reception service for patients.
• Manage high volumes of incoming patient calls.
• Handle new patient registrations and process patient deductions.
• Support achievement of Key Performance Indicators.
• Process repeat prescription requests accurately.

Skills

Previous experience as a GP receptionist or in a similar medical setting

Basic IT skills, with experience using EMIS Web preferred

Flexibility to work additional hours to cover staff holidays and sickness

Job description

Job Summary

We are a friendly, supportive GP practice based in Pikes Lane Health Centre, currently looking to recruit a Medical Receptionist to join our team for 25 hours per week.

Essential Requirements

• Previous experience as a GP receptionist or in a similar medical setting
• Flexibility to work additional hours to cover staff holidays and sickness
• Basic IT skills, with experience using EMIS Web preferred

Ideal Candidate

• Highly motivated and able to work well under pressure
• A team player with a strong work ethic
• Confident, loyal, and professional with a can-do attitude
• Possesses excellent communication and interpersonal skills

Main duties of the job

The Role Involves a Blend Of Administrative And Front-line Patient Support Duties Within a General Practice (GP) Setting. Key Responsibilities Include:

• Patient Records Management: Summarising and maintaining accurate and up-to-date patient records.
• Registration and Deduction: Handling new patient registrations and processing patient deductions in line with NHS protocols.
• KPI Monitoring: Supporting the achievement of Key Performance Indicators (KPIs), including QOF (Quality and Outcomes Framework) and BQC (Better Quality Care) targets.
• Patient Interaction: Managing high volumes of incoming patient calls, particularly during busy morning hours, providing support, information, and booking appointments.
• Prescription Requests: Processing repeat prescription requests in a timely and accurate manner.
• Document Management: Scanning, filing, read-coding and uploading clinical and administrative documents to patient records.

About Us

At Al Fal Medical Group, we are proud of our dedicated and experienced team. Our surgery is led by three Partners—two clinical Partners and one non-clinical Partner—who work together to ensure the highest standard of care for our patients. The day-to-day operations are managed by our Practice Manager, while our Reception Manager oversees all reception duties to ensure a smooth and welcoming experience for everyone who visits. Supporting our operations, we have a team of four skilled administrative and reception staff members. We are proud to serve a patient population of 5,150 here at Al Fal Medical Group.

Details

• Date posted: 06 October 2025
• Pay: £14 to £15 an hour Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A2395-25-0009
• Job locations: Pikes Lane Health Centre, Deane Road, Bolton, BL3 5HP

Job Description / Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Ensure the telephone system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement.
• Enter requests for home visits on PC ensuring careful recording of all relevant details.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same, and record accurately all monies received in the designated book.
• Enter patient information onto the computer as required and scan letters for action accordingly.
• Ensure that all new patients are registered onto the computer system promptly and accurately.
• Manage patient notes and correspondence: retrieve and re-file records as required, and ensure that all recent correspondence is available when patients are seen.
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Premises: ensure the building is secured at the end of the day, with lights off and alarm activated, with note of emergency procedures for the staff on duty.
• Undertake any other duties appropriate to the post as requested by the Partners, Practice Manager, Deputy Manager and Practice Administrator.

Confidentiality

• In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They have the right to expect that staff will respect their privacy and act appropriately.
• Post-holders may have access to confidential information relating to patients, carers, staff and the business of the practice. All such information is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business may only be divulged to authorised persons in accordance with practice policies and procedures relating to confidentiality and the protection of personal data.

Health And Safety

• Promote and maintain health, safety and security for yourself and others.
• Identify risks involved in work activities and manage those risks accordingly.
• Make effective use of training to update knowledge and skills.
• Use infection control procedures, keep work areas tidy and safe, and report potential risks identified.

Equality And Diversity

• Support equality, diversity and rights of patients, carers and colleagues.
• Respect privacy, dignity, needs and beliefs of patients and staff.
• Be welcoming, non-judgmental and respectful of individual circumstances.

Personal/Professional Development

• Participate in training programs, annual performance reviews, and maintain a record of personal/professional development.
• Take responsibility for development, learning and performance, and share skills with others undertaking similar work.
• Participate in monthly Practice Meetings.

Quality

• Be proactive in ensuring quality and managing risk.
• Assess own performance and accountability for actions.
• Contribute to team effectiveness and work with other agencies to meet patient needs.
• Manage time, workload and resources effectively.

Communication

• Communicate effectively with team members and with patients and carers.
• Recognise and respond to needs for alternative methods of communication.

The Post-holder Will

• Apply practice policies, standards and guidance.
• Discuss with team how policies will affect own work.
• Participate in audit where appropriate.

Disclosure

Disclosure and Barring Service check: This post is subject to the Rehabilitation of Offenders Act and requires a DBS check where applicable.