Medical Receptionist 26.5 hours

NHS; Romford; On-site; GBP 20,000 - 30,000; Part time

Job description

We are looking to recruit a part-time Receptionist to join our friendly Practice team in Romford.

North Street Medical Care is a high achieving surgery with 20,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The position we are recruiting for is based at North Street, but the candidate would need to help cover reception at the Health Centre in Ashton Gardens on occasions.

The receptionist we are looking for must have good communication skills, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.

The part-time Receptionist will be complemented by a team of enthusiastic and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.

The position we have to offer is for 26.5 hours per week working three days on Tuesday 08:00 - 14.00 (6 hours), Wednesday 08:00 - 18:30 hrs (9.5 hours), Thursday 13:00 - 18:30 hrs (5.5 hours), Friday 13:00 - 18:30 (5.5 hours).

Candidates must be willing to work occasionally on Saturdays and Bank Holidays as required on mutual prior agreement.

Main duties of the job

We are using EMIS web as our clinical system.

NHS receptionist experience is not essential, but a previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone and e-requests for appointments
3. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to, requests from patients, team members and external agencies
6. Photocopying documentation as required
7. Data entry of new and temporary registrations and relevant patient information as required
8. Inputting data into the patients healthcare records as necessary
9. Directing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
10. Managing all queries as necessary in an efficient manner
11. Carrying out system searches as requested
12. Maintaining a clean, tidy, effective working area at all times
13. Monitoring and maintaining the reception area and notice boards
14. Supporting all clinical staff with general tasks as requested
15. Booking transport and interpreter
16. Taking payment from patients using Sumup payment card reader and petty cash

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
• NHS receptionist/admin experience is not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.