Medical Receptionist

Dalton Terrace Surgery; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare facility in York is seeking a Receptionist to assist patients in accessing services, manage appointments, and ensure effective communication. Candidates should have experience in customer service, strong communication skills, and education up to GCSE standard. This is a dynamic role within a friendly and established practice, offering an opportunity to serve the community directly.

Qualifications

• Experience of dealing with the public / customer service skills.
• Experience in a busy and demanding reception environment.
• Experience in a Primary care / healthcare setting.

Responsibilities

• Deal with all general enquiries and make new and follow-up appointments.
• Provide an effective reception service to patients and visitors.
• Record requests for home visits and manage telephone communications.

Skills

Ability to work as part of an integrated multi-skilled team

Excellent telephone manner

Pleasant and articulate

Ability to work under pressure

Strict confidentiality adherence

Able to use own initiative

Education

Educated to GCSE standard, grade C/4 in English Language & Mathematics

NVQ L2 qualification in relevant area (or equivalent)

Job description

Operating as part of our reception teamto receive, assist and direct patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way.

Provide generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or on the telephone.

Main duties of the job

Dealwith all general enquiries, explain procedures and make new and follow-upappointments.

Ensure an effective and efficient reception service is providedto patients and any other visitors to the Practice

Dealwith all general inquiries, explain procedures and make new and follow-upappointments

Receiveand make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.

Recordrequests for home visits, ensuring careful recording of all relevantdetails.

Processrepeat prescription requests and ensure that they are ready for collectionby the patient within 48 hours.

Enterpatient information on to the computer as required.

Undertakeany other additional duties appropriate to the post as requested by the managementteam.

About us

Based in the historic city of York, Dalton Terrace Surgeryis an old-established family practice offering a friendly personal service fromsubstantial premises in the heart of the city.

Job responsibilities

Please see separate job description and person specification included within the NHS jobs advertised position.

Person Specification

Knowledge and skills

• Ability to work as part of an integrated multi-skilled team
• Excellent telephone manner
• Pleasant and articulate
• Ability to work under pressure
• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to use own initiative
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Able to work in a changing environment
• Flexibility of working hours

Experience

• Experience of dealing with the public / customer service skills
• Experience of working in a busy and demanding reception environment
• Experience of working in a Primary care / healthcare setting

Qualifications

• Educated to GCSE standard, grade C/4 in English Language & Mathematics
• NVQ L2 qualification in relevant area (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.