Medical Receptionist

Integrated Care System; Yarm; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading healthcare practice in Yarm is seeking a dedicated medical receptionist to join their multidisciplinary team. The role involves managing patient appointments, providing administrative support, and acting as a central point of contact for patients. The ideal candidate should possess excellent communication skills, relevant qualifications, and the ability to work collaboratively in a team-oriented environment.

Qualifications

• Educated to GCSE level or equivalent.
• Experience in administrative duties and working with the general public.
• Experience in a health care setting is advantageous.

Responsibilities

• Maintain and monitor the practice appointment system.
• Provide administrative support to the GPs and Nurses.
• Answer incoming phone calls and signpost patients to the correct service.

Skills

Communication

Time Management

Interpersonal Skills

Problem Solving

Education

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

Job description

To be responsible for undertaking a wide range of reception duties andthe provision of general support to the multidisciplinary team. Duties can include but are not limited to,greeting and directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages, and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Read code data on Systmone.
• Photocopy documentation as required.
• Provide administrative support for the GPs and Nurses.

About us

We are a premises-owning, six-Partner, training practice with a growing list size, currently around 14,368.We have one Salaried GP, two Advanced Care Practitioners, two NursePractitioners, three Practice Nurses, one Nursing Associate and two HealthcareAssistants providing clinical support, and a strong close-knit administrative teamproviding clinical support.

As well asthe Practice staff, patients can also access additional roles including SocialPrescribers, Adult and Child Mental Health Workers, Physicians Associate andFirst Contact Practitioners through BYTES Primary Care Network.

We have astrong reputation as a teaching and training Practice. We share our passion forPrimary Care through providing placements for sixth form students, teaching allyears of medical/nursing students, allied health professionals and GPRegistrars.

We arestrongly embedded in our local community. Over the last few years, we haveparticipated in Yarm Fun Run, organised and held community public healthawareness days (for cancers and CPR training), and held Open Days for schoolstudents interested in a medical career.

We want torecruit a great team-player, who is keen to get involved and isforward-thinking. We, as a Practice, pride ourselves in deliveringhigh-standard clinical care, as recognised by our CQC Outstanding rating andwe would anticipate the same qualities in any new team members.

Job responsibilities

For further, more detailed information regarding the medical receptionist position, please see the attached job description.

Person Specification

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.