Medical Receptionist

Integrated Care System; Uttlesford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice is seeking a Medical Receptionist to join their friendly team. The role involves greeting patients, managing calls, and supporting clinical operations. Experience in a patient-facing role is preferred. Full training will be provided, and the position offers £12.30 to £12.60 per hour along with NHS Pension and generous leave benefits.

Benefits

NHS Pension Scheme

Minimum 5 weeks annual leave

Regular social events

Qualifications

• Experience in a medical receptionist role preferred.
• Ability to manage patient interactions and bookings.

Responsibilities

• Greet patients at the reception desk.
• Answer patient calls and manage messages.
• Book appointments in the clinical system.
• Assist administrative teams with workflow.
• Support GP triage team with administrative tasks.

Skills

Experience with general public

Patient-facing role experience

Tools

SystmOne

accuRx

Job description

John Tasker House Surgery is seeking a Medical Receptionist to join our friendly and approachable Reception team. The post is up to full time across Monday to Friday. The position would suit someone with experience of working as a receptionist and who would like to join a friendly patient-focussed team.

Main duties of the job

The role of Receptionist is an essential one which can be both challenging and rewarding. It involves helping patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that patients are aware of all new innovations e.g. NHS App and Pharmacy First. As part of your induction and onboarding, care navigation training would be arranged for you to help you in your role. Knowledge of the accuRx messaging service and SystmOne clinical system would be advantageous. However, full training would be provided for the chosen candidate.

About us

The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 8am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.

We are a friendly practice who have a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals and a full complement of administrative and reception staff.

We have regular social events throughout the year and several other employee benefits.In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part time staff.

Job responsibilities

Main duties and responsibilities:

-Greeting patients at the reception desk

-Answering calls from patients and responding to accuRx messages

-Booking appointments into the clinical system

-Providing support to our administrative teams e.g. performing workflow or document management tasks

-Supporting the GP triage team with administrative duties.

Full training will be provided to the successful candidate including Care navigation training.

This list is not exhaustive and full information on the job role wll be discussed at interview, if the applicant reaches that stage of the process.

Person Specification

Qualifications

• Experience of working with the general public or in a previous patient-facing role
• The role would suit somebody with experience of performing the duties of a medical receptionist.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.30 to £12.60 an hourPay will increase to higher rate after probation has been passed.