Medical Receptionist

NHS; United Kingdom; Remote; GBP 18,000 - 22,000; Part time

Job summary

Much Wenlock and Cressage Medical Practice is seeking a friendly Medical Receptionist to join our busy team. This 18-hour-per-week role provides essential front-desk and administrative support to patients and colleagues.

You will welcome patients, manage appointments, handle enquiries, maintain records, and assist with general office duties in a supportive rural practice near Shrewsbury and Telford.

Qualifications

• Experience in a reception or customer service role is desirable.
• Proficient IT and computerised records handling.
• Strong communication and interpersonal abilities.
• Professional, friendly, and empathetic approach.
• Ability to work well within a team and follow procedures.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Book, amend and cancel appointments; maintain the computerised system.
• Register new patients and enable patient online services.
• Process repeat prescriptions and medicines administration tasks.
• Handle practice emails and communications with GDPR compliance.
• Maintain filing and records for patient notes and documents.
• Open/close the surgery according to Practice policy and procedures.

Skills

Excellent communication

Interpersonal skills

Organisational abilities

Administrative abilities

Team player

Education

GCSE English

GCSE Maths

Job description

Medical Receptionist (18 Hours per Week)

Closing date is 23 September 2026

Much Wenlock & Cressage Medical Practice, a member of Our Health Partnership, is seeking an enthusiastic, motivated, and reliable Medical Receptionist to join our friendly team.

This role offers 18 hours per week over two days and is ideal for a team player who is committed to delivering excellent reception and administrative support to patients and colleagues.

Much Wenlock & Cressage Medical Practice is a busy rural practice located just 15 to 20 minutes from Shrewsbury and Telford, serving a patient population of over 8,000 patients. We pride ourselves on providing high-quality patient care in a welcoming and supportive working environment.

What We're Looking For

Medical Receptionist (18 Hours per Week)

Much Wenlock & Cressage Medical Practice, a member of Our Health Partnership, is seeking an enthusiastic, motivated, and reliable Medical Receptionist to join our friendly team.

This role offers 18 hours per week over two days and is ideal for a team player who is committed to delivering excellent reception and administrative support to patients and colleagues.

Much Wenlock & Cressage Medical Practice is a busy rural practice located just 15 to 20 minutes from Shrewsbury and Telford, serving a patient population of over 8,000 patients. We pride ourselves on providing high-quality patient care in a welcoming and supportive working environment.

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• A professional, friendly, and empathetic approach
• The ability to work effectively with others as part of a team
• Experience in a reception or customer service role is desirable, although full training will be provided

Why Join Us?

• Supportive and friendly team environment
• Opportunity to work within a well-established Practice and wider Primary Care network
• Training and development opportunities
• A rewarding role supporting patient care in the local community

Main duties of the job

As part of our dedicated Reception Team, you will play a key role in delivering an excellent patient experience. Acting as the first point of contact, you will provide a welcoming, professional, and confidential service to patients, clinicians, and colleagues.

We are looking for an approachable and motivated individual with strong interpersonal and IT skills. The ideal candidate will be organised, dependable, and committed to maintaining the high standards of accuracy, confidentiality, and patient care.

Job responsibilities

JOB PURPOSE:

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception.

MAIN DUTIES AND RESPONSIBILITIES

• Greet patients and visitors/health professionals in a courteous and professional manner.
• Deal with patient and health professional enquiries, as they arise, by phone, online consultation platform and electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.
• Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.
• Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.
• Process requests for repeat prescriptions by post or online within a timely manner to include medicines management administration.
• Accessing 111 HealthHero overnight reports and saving to patient records.
• Upload documents received via electronic download via Docman.
• Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
• Open, stamp and distribution of post.
• Email correspondence when requested adhering to GDPR protocols.
• Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
• Responding to staff/ management/nurse/GP e-mails/screen messages/requests during surgery in a timely manner.
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
• Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
• General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
• Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
• This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative/multi tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems

Desirable

• Experience of working within a General Practice Reception environment

Qualifications

Essential

• Good standard of general education
• GCSE English

Desirable

• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service
• GCSE Maths

Skills and Behaviours

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills
• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Adaptability
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Much Wenlock and Cressage Medical Practice

Address

Kingsway Lodge

King Street

Much Wenlock

Shropshire

TF13 6BL

United Kingdom

Employer's website

https://www.muchwenlockandcressagemp.co.uk/ (Opens in a new tab)