Medical Receptionist

SpaMedica; Taunton; On-site; GBP 20,000 - 26,000; Full time

Job summary

SpaMedica, the UK's largest provider of NHS cataract surgery, is seeking a Medical Receptionist in Taunton. The role involves scheduling appointments, assisting patients, and maintaining a supportive environment that adheres to our values of safety, integrity, kindness, and transparency. Join a community-focused team with opportunities for growth and development.

Benefits

30 days holiday (including bank holidays)

Performance bonuses twice a year (up to 10%)

Recommend a Friend Scheme (£350 reward for both)

Free quarterly snacks, flu vaccinations, and DBS

Access to exclusive discounts

Continuous training and development

Qualifications

• Experience in patient-facing roles is preferred.
• Ability to handle scheduling and transportation arrangements for patients.
• Friendly and professional demeanor essential.

Responsibilities

• Scheduling and re-scheduling appointments for patients.
• Providing an efficient and friendly service at the first point of contact.
• Maintaining service levels according to in-house processes.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma or equivalent

Job description

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Location: This role will be based within our Taunton cluster, which involves working across multiple sites, including Bristol, Exeter and Dorchester.

Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as an Medical Receptionist you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

About you:
You will assist in providing an efficient, friendly and professional service to our patients and following all in house processes to maintain our service levels. This includes scheduling and re-scheduling appointments, contacting and arranging transport for patients and being the first point of contact for patients coming into the service.

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.
• Opportunities to grow, learn new skills, and advance your career.
• Be part of a caring, community-focused team involved in charity work.

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!

Summary of benefits:

• 30 days holiday (including bank holidays)
• Performance bonuses twice a year (up to 10%)
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations, and DBS
• Access to exclusive discounts
• Continuous training and development

Apply Today and be part of a team that puts patients at the heart of everything we do.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [emailprotected] .

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.