Medical Receptionist

NHS; Swansea; On-site; GBP 10,000 - 40,000; Part time

Job summary

An exciting part-time opportunity to join the reception team at a leading medical practice. As a Medical Receptionist, you will provide essential support to patients and clinical staff, ensuring smooth operations within the practice. Ideal candidates will have relevant experience and excellent communication skills.

Qualifications

• Previous receptionist experience or similar.
• Experience working with the general public in a customer-facing role.
• Good literacy and numeracy skills.

Responsibilities

• Provide an efficient and effective reception service.
• Handle general enquiries and book patient appointments.
• Manage a busy switchboard and communicate test results.

Skills

Good communication skills

Customer service experience

Organizational skills

Education

GCSEs

Good general education level

Tools

Microsoft Office applications

Job description

An excellent opportunity has arisen within our reception team to support the smooth running of the practice.

You will be working within an established team, supporting the clinical staff and our patients on a daily basis.

We are looking for a hardworking, motivated and enthusiastic individual to join our friendly team.

Main duties of the job

We are currently looking to recruit a part-time Medical Receptionist to join our Practice. The successful candidate will be patient focussed, a good team player and flexible in their approach, working for a busy medical centre.

We are looking for part-time support between 8am and 6.30pm weekdays. Additional hours may be needed when other receptionists are on leave or when the practice needs require it.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone. You will receive, assist and direct patients accessing the appropriate service or health care professional in a courteous, efficient and effective way. You will undertake a variety of administrative duties, and facilitate effective communication between patients, members of the primary health team and other associated healthcare agencies.

About us

Brynhyfryd Medical Centre is a GP Training Practice. We are a purpose-built health centre with community-based services held at our premises.

You will be working with a team of GPs, Physician Associates, Pharmacists in addition to the administrative support from other practice staff.

The Practice aims to provide a high level of primary healthcare to the local community, with an emphasis on family and active engagement in giving good medical advice to empower patients to prevent illness and improve healthcare standards. We promote healthier lifestyles and work in partnership with patients, families, community, and service providers to involve them in decision-making and care provision.

Job responsibilities

Ensure an effective and efficient reception service is provided.

Book in patients if they have not used the Self Check-in system onto the clinical system.

Deal with general enquiries, explain procedures and make routine and follow-up appointments.

Communicate test results, ensuring accuracy.

Use your judgment and communication skills to ensure patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner.

Be aware of all clinics operating now and in the future to facilitate appropriate appointment scheduling.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

Manage a busy switchboard, answer calls within 6 rings, divert calls, and take messages, ensuring accuracy and promptness. Be polite and helpful at all times. If a patient's behavior becomes unacceptable, refer the call to your line manager.

Provide an efficient, professional handover to the staff taking over your duties.

Enter requests for home visits into the EMIS system, ensuring careful recording of all relevant details.

Open and close premises if necessary, ensuring the building is secured, internal lights are off, and the alarm is activated when leaving, following the locking-up protocol.

Person Specification

Experience

• Previous receptionist experience or similar.
• Experience working with the general public in a customer-facing role.
• Experience dealing with enquiries.
• Experience working in the NHS/Public Sector.

Qualifications

• Good literacy and numeracy skills.
• Good general education level.
• GCSEs.

Knowledge

• Knowledge of Microsoft Office applications.
• Able to prioritize workload.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure no relevant criminal convictions.