Medical Receptionist

Integrated Care System; Sunderland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-organized medical practice is looking for an experienced Medical Receptionist to join their team. Responsibilities include handling patient queries, supporting clinical staff, and managing appointments. Ideal candidates will have experience in primary care and familiarity with Emis Web. This role demands excellent interpersonal skills, attention to detail, and the ability to remain calm under pressure.

Qualifications

• Minimum 2 years experience in a primary care setting is essential.
• Knowledge of Emis Web required.
• GCSEs and NVQ Level 2 or 3 necessary for the role.

Responsibilities

• Answering telephones and dealing with patient queries face to face.
• Supporting clinical staff in all clinical procedures.
• Booking appointments and dealing with prescription requests.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Education

GCSEs and NVQ Level 2 or 3

RSA certification

GCSE in IT

Tools

Emis Web

Job description

Wearside Medical Practice has an exciting opportunity for an experienced Medical Receptionist to join the team.

The duties will include:

• Answering the telephones and face to face interaction with patients
• Supporting clinical staff with searches and audits
• Dealing with patient queries and daily tasks from clinical team
• Scanning and Snowmed coding patient correspondence into patient records
• Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
• Booking of appointments, dealing with prescription requests
• Taking minutes of meetings

Main duties of the job

• Excellent interpersonal skills
• Experience working in primary care is essential
• Good knowledge of Emis Web
• Good knowledge of medical terminology
• Excellent attention to detail
• Works calmly and methodically under pressure
• Treats patients and colleagues with dignity, respect and equality
• Flexible, reliable and responsive to change
• Ability to manage workload and meet deadlines
• Uses initiative and common sense when appropriate
• Extremely well organised, methodical and structured when working
• Shows diplomacy, fairness and empathy with patients and colleagues

About us

• Wearside Medical Practice is a well organised, forward thinking and friendly Practice with an approximate list size of 8000 patients.
• We currently have 2 GP Partners, 3 Advanced Nurse Practitioners supported by two Practice Nurses and 2 Health Care Assistants and a full complement of administrative staff.
• We were rated overall Good by CQC in June 22.
• The Practice maintains a very high QOF achievement each year.
• The Practice uses EMIS Web supported by AccRx and GP TeamNet
• Part of care home alignment scheme the Practice holds weekly MDT meetings to improve care of patients with complex needs.
• The Practice holds regular formal clinical and nursing educational/MDT meetings.

Job responsibilities

• Answering the telephones and dealing with patient queries face to face
• Supporting clinical staff with searches and audits
• Dealing with patient queries and daily tasks from clinical team
• Scanning and Snomed coding patient correspondence into patient records
• Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
• Booking of appointments, dealing with prescription requests
• Taking minutes of meetings

Person Specification

Qualifications

• GCSEs and NVQ Level 2 or 3
• RSA certification
• GCSE in IT

Experience

• Knowledge of Emis Web is essential;
• Minimum 2 year's experience of working in primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.