Medical Receptionist

Integrated Care System; Stratford-upon-Avon; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading primary care facility in Stratford-upon-Avon is looking for a Medical Receptionist. This role involves providing exceptional patient support and ensuring efficient communication within the healthcare team. Candidates should possess strong customer service skills and relevant GCSE qualifications. Excellent training and support will be provided to ensure delivery of high-quality patient care.

Benefits

Eligibility for the NHS Pension Scheme

Access to Blue Light Card for discounts

Qualifications

• Experience working in a primary care setting is desirable.
• Strong organisational and multitasking abilities.
• Confident using IT systems, experience with EMIS is advantageous.

Responsibilities

• Meeting and greeting patients and visitors.
• Booking appointments and responding to enquiries.
• Supporting clinicians with administrative tasks.

Skills

Customer Service Skills

Organisational Skills

Attention to Detail

Education

GCSE grade A* - C in English and Maths

Tools

IT systems and email

Job description

Rother House Medical Centre is a well established practice located in the heart of Stratford Upon Avon that strives for excellence in patient care.

The practice is looking for a full or part time Medical Receptionist. Experience working in a practice is advantageous however it is not essential. Full on the job training will be provided.

Main duties of the job

Duties will include:

• Meeting and greeting patients and visitors,
• Booking appointments and taking general enquiries by telephone and face to face
• Completing/ following up on tasks sent by the clinician.
• Liaising with internal and external stakeholder to provide patient care

About us

Rother House Medical Centre is a well-established primary care facility located in Stratford-upon-Avon, serving a patient population of approximately 17,000 individuals and families. As the first point of contact for medical advice, treatment, and preventive care, the practice plays a vital role in the local healthcare system.

Our Team

The practice is staffed by a diverse team of around 80 professionals, including:

• Practice Nurses
• Healthcare Assistants (HCAs)
• Administrative and Reception Staff

As part of the Stratford Central Primary Care Network (PCN), we also benefit from enhanced rolesthat support integrated care, including:

• Physiotherapists
• Health and Wellbeing Coaches
• General Practice Assistants (GPAs)

Our Mission and Values

At the heart of Rother House Medical Centre is a commitment to providing high-quality, patient-centred care. We aim to deliver comprehensive and compassionate healthcare services that meet the needs of our local community.

Working With Us

Joining Rother House means becoming part of a supportive, multidisciplinary team in a dynamic healthcare environment. Staff benefits include:

Eligibility for the NHS Pension Scheme

Access to the Blue Light Card, offering discounts and perks for NHS workers

Our workplace culture emphasizes teamwork, respect, and continuous improvement, making Rother House a fulfilling place to develop your career in healthcare.

Job responsibilities

Job Purpose

To provide high-quality administrative and patient support as part of the reception and admin team at Rother House Medical Centre. This role ensures smooth communication between patients, clinical staff, hospitals, and other healthcare providers, while maintaining confidentiality and excellent customer service.

• To provide high-quality administrative and patient support as part of the reception and admin team at Rother House Medical Centre. This role ensures smooth communication between patients, clinical staff, hospitals, and other healthcare providers, while maintaining confidentiality and excellent customer service.

  Key Responsibilities

  • Patient Interaction & Enquiries:

    • Deal with a wide range of patient requests, including making appointments, handling medication or referral queries, and responding to general enquiries.

    • Interact with patients both in person at the reception desk and over the phone in a professional and courteous manner.

    • Ensure requests are accurately recorded and directed to the appropriate team member when necessary.

  • Communication with Secondary and Private Care:

    • Respond to emails from hospitals and private providers, actioning any required follow-ups such as booking appointments or sharing relevant information with clinicians.

  • Referrals & Administrative Support:

    • Assist in preparing and sending referrals to local NHS and community services.

    • Print letters, test results, or other documents as required, and ensure they are passed on to the appropriate person (patients, clinicians, or external services).

  • Clinical Team Support:

    • Help support clinicians by following up on tasks such as booking appointments, providing additional patient information, or liaising with external services to obtain updates.

    • Maintain accurate records of any actions taken and ensure timely completion of tasks.

Person Specification

Qualifications

• GCSE grade A* - C in English and Maths
• Strong Customer Service Skills
• Strong organisational and multitasking abilities
• Attention to detail and accuracy
• Ability to handle confidential information with professionalism
• Comfortable working as part of a team and independently
• Experience working in a primary care setting.
• Confident using IT systems and email (experience with EMIS or similar systems is an advantage)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.