Medical Receptionist

Integrated Care System; Stockton-on-Tees; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy GP practice in Stockton-on-Tees is seeking a Medical Receptionist to join their team. The role includes providing high-quality service to patients, performing administrative tasks, and ensuring smooth clinic operations. Ideal candidates will be skilled communicators with knowledge of General Practice procedures and SystmOne. Flexibility and the ability to work in a fast-paced environment are essential.

Qualifications

• Experience of working with the public.
• Experience of working in a NHS setting.
• Knowledge of medical reception duties.

Responsibilities

• Facilitate effective communication between patients and healthcare professionals.
• Answer the telephone as a priority.
• Book/cancel appointments and handle inquiries.

Skills

Communication

Interpersonal Skills

Customer Service

Organisational Skills

Flexibility

Ability to Work Under Pressure

Education

Education to GCSE level or equivalent

Tools

SystmOne

Job description

Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered

We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.

Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.

Main duties of the job

The primary responsibility is to provide a high quality service to our patients.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.

Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Undertake a variety of administrative duties to assist in the smooth running of the practice.

About us

We are a large, busy practice with 18,700 patients. We have 10 GPs, 4 Nurse Practitioners, a Practice Pharmacist, 5 Practice Nurses, 4 HCAs, a team of PCN employed staff, and a superb group ofhighly committed and enthusiastic administrative and reception staff.

We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees.

The work is fast paced and challenging but is rewarding, and you will be part of a great team.

Job responsibilities

• Answerthe telephone as a priority
• Book/cancelappointments
• Takemessages accurately and pass on in a timely manner
• Deal withgeneral enquiries and complaints
• Registernew patients and temporary residents and make up paper records
• Greetand direct patients and visitors
• Organisetranslators
• Respondto the needs of GPs and Nurses to enable efficient clinics
• Inputand extract information from the Practice computer system
• Updatethe clinical system with information eg smoking, ethnicity
• Actionchange of address notification
• Anyother filing, record keeping and distribution of documents as appropriate
• Effectivelyliaise with Practice, Primary Care Organisations, patients and otherexternal organisations to assist promptly with the resolution andadministration of queries
• Fullyutilise SystmOne and other IT systems
• Monitorand check tasks and work flows
• Communicateeffectively with the reception team to ensure policies and procedures arekept up to date
• Keepdirectories and data bases up to date to ensure an efficient work flow
• Demonstrateduties to new or less experienced staff
• Resolvejob related issues, including patient documentation and help resolve minorproblems
• Photocopying
• Attendmeetings when required
• Towork safely at all times in accordance with legislation and Practicepolicies and procedures
• Beflexible both in the availability and being able to cover for colleaguesabsent from work due to annual leave or sickness

Person Specification

Qualifications

• Education to GCSE level or equivalent

Experience

• Experience of working with the public
• Working as part of a team
• Experience of working in a NHS setting
• Experience of working in General Practice
• Knowledge of SystmOne
• Knowledge of medical reception duties

Personal and professional attributes

• Sensitivity in dealing with patients concerns and complaints
• Organised and able to prioritise workloads
• Flexibility, commitment and adaptability
• Ability to work under pressure
• Good verbal and written communication skills
• Ability to work for the benefit of the team
• Able to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.