Medical Receptionist

Integrated Care System; Scunthorpe; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading healthcare practice in Scunthorpe is seeking a Medical Receptionist to join their friendly team. The role involves providing excellent reception services, managing appointments, and supporting a busy clinical team. Ideal candidates will have previous experience and strong customer service skills.

Qualifications

• Previous experience as a Medical Receptionist essential.
• Experience using SystmOne and AccuRx desirable.
• Good customer service and problem-solving skills required.

Responsibilities

• Provide high standard reception service to patients.
• Support multidisciplinary team and manage appointment system.
• Handle enquiries and process prescription requests.

Skills

Customer service

Problem-solving

Flexibility

Education

GCSE grade A to C in English and Maths

NVQ level 2 in Customer Service

Tools

SystmOne

AccuRx

Job description

We currently have a vacancy for a Medical Receptionist. The role, though rewarding, will also be busy therefore the successful applicant must be able to remain calm in a fast-paced environment and have excellent customer service and problem-solving skills. We are looking for someone who is flexible and is willing to go above and beyond within their role. We are a friendly and welcoming team who strive for high standards of patient care.

Previous experience as a Medical Receptionist is essential. Experience working on clinical computerised systems, particularly SystmOne and using AccuRx is also desirable.

The role is a set half day shift pattern, Monday to Friday with a mix of shifts being either 8am to 1.30pm or 1pm to 6.30pm. The successful applicant must be able to cover both of these shift patterns. The total hours for the role per week are 27.5.

The vacancy may close earlier if sufficient applications are received.

Main duties of the job

To provide a high standard of Reception service to our patients, including dealing with enquiries promptly, efficiently, and courteously.

About us

You will be joining a friendly and forward thinking GP Practice. Our current patient population is over 10,500 and we have five General Practitioners plus a wide range of clinical and administrative staff.The successful candidate will receive ongoing training and will work within a team of ten receptionists.

Job responsibilities

To be responsible for undertaking a wide range of receptionduties and the provision of general support to the multidisciplinary team.Duties can include but are not limited to, greeting and directing patients,effective use of the appointment system, booking appointments, processing ofinformation including prescription requests, and assisting patients asrequired. To act as the central point of contact for patients, the distributionof information, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary care andcommunity service providers.

Person Specification

Experience

• Previous experience of working as a Medical Receptionist in a GP Practice
• Experience in using SystmOne and Accurx

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.