Medical Receptionist

NHS; Salford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established local GP practice in Salford is seeking a Medical Receptionist to manage patient interactions and support daily operations. Candidates should possess strong communication skills and have previous experience in a similar role. This position offers on-the-job training and the chance to work in a supportive team environment. The ideal applicant will also have good IT skills and the ability to multitask effectively.

Benefits

Job stability

Regular hours

Ongoing training

Qualifications

• Previous experience in a receptionist or customer service role (healthcare experience preferred).
• Familiarity with NHS procedures and medical terminology is an advantage.
• DBS clearance may be required.

Responsibilities

• Greeting and assisting patients in person and on the phone.
• Booking, amending, and cancelling appointments.
• Processing repeat prescription requests.

Skills

Strong communication skills

IT skills

Ability to multitask

Empathetic approach

Education

Good standard of general education (GCSEs or equivalent)

Tools

EMIS Web

Job description

We are looking for a reliable, well-organised individual with strong communication skills to join our busy GP practice in Salford as a Medical Receptionist. This is a key role at the front of the practice where youll be responsible for supporting patients and ensuring the smooth running of daily operations.

You will be the first point of contact for patients, whether in person or over the phone, so professionalism, accuracy, and a calm manner are essential. If you work well under pressure, have good IT skills, and enjoy working as part of a team, this could be a great opportunity for you.

You will be joining an experienced and supportive team, with full training provided. The role offers job stability, regular hours, and the chance to contribute to your local NHS service.

Main duties of the job

The Medical Receptionist plays a vital role in the day-to-day running of thepractice. Key responsibilities include:

• Greeting and assisting patients in person and byphone Booking, amending, and cancelling appointmentsusing EMIS Web
• Processing repeat prescription requests andliaising with pharmacies
• Registering new patients and updating patientrecords accurately
• Managing incoming and outgoing communications(calls, emails, post)
• Scanning, coding, and filing clinical documents
• Assisting with patient queries and preparingdocuments for the clinical team
• Maintaining patient confidentiality in line withNHS guidelines
• Signposting patients to appropriate serviceswhen necessary
• Providing cover for colleagues during absencesand supporting general operations.
• You will need to be confident using IT systems, able to multitask, and comfortable working in a busy environment

About us

We are a well-established and busy GP practice based in Salford, providing care to a large and diverse patient population. Our team includes GPs, nurses, Pharmacists and administrative staff who work together to deliver efficient and high-quality primary care services.

We aim to provide timely and professional support to patients, with a focus on clear communication and efficient service. As part of the NHS, we work to high standards of confidentiality, data protection, and patient care.

Staff are supported with on-the-job training and ongoing development, and we promote a collaborative working environment. This is a good opportunity to join a stable and experienced team making a direct impact in the local healthcare system.

Job responsibilities

Job Purpose:

To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice.

Job description

Job responsibilities

Job Purpose:

To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice.

Key Responsibilities:Reception Duties:

• Greet patients and visitors in a courteous and efficient manner.

• Answer telephone calls promptly, deal with enquiries, and redirect calls as appropriate.

• Make, cancel, and reschedule patient appointments using the clinical system (e.g., EMIS, SystmOne, Vision).

• Ensure the reception area is tidy and welcoming at all times.

Patient Services:

• Register new patients and process necessary paperwork.

• Explain practice procedures and services to new and existing patients.

• Handle requests for home visits, repeat prescriptions, and test results.

• Ensure patient confidentiality is maintained at all times, in line with GDPR and NHS policies.

Administrative Tasks:

• Input and update patient information on the clinical system accurately.

• Process incoming and outgoing mail, including scanning documents into patient records.

• Assist in maintaining stocks of forms and other stationery.

• Support the practice team with administrative duties as required.

Team Support:

• Work collaboratively with GPs, nurses, other reception staff, and management.

• Attend and participate in staff meetings and training sessions.

• Provide cover for colleagues during absences, holidays, or busy periods.

Key Skills and Attributes:

• Excellent communication and interpersonal skills.

• Strong IT and data entry skills; experience with GP clinical systems desirable.

• Ability to multitask, prioritise workload, and remain calm under pressure.

• Friendly, empathetic, and patient-focused approach.

• High level of discretion and confidentiality.

Qualifications and Experience:

• Previous experience in a receptionist or customer service role (healthcare experience preferred).

• Good standard of general education (GCSEs or equivalent).

• Familiarity with NHS procedures and medical terminology is an advantage.

• DBS clearance may be required.

Working Conditions:

• Based in a busy GP practice environment.

• May involve occasional Saturday or evening shifts.

• Constant patient interaction a high degree of professionalism and emotional intelligence require

Person Specification

Experience

• Experience in a customer service, administrative, or receptionist role
• Experience working in a busy office or team environment
• Previous experience working in a GP surgery, healthcare setting, or with EMIS Web

Qualifications

• Good general education (GCSE or equivalent in English and Maths)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.