Medical Receptionist

NHS; Rugby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A primary care provider in Rugby is seeking a Medical Receptionist to deliver excellent service as the first point of contact for patients. You will manage appointments, process prescriptions, and support the clinical team while ensuring patient confidentiality. Prior experience in a similar administrative role and familiarity with clinical systems like EMIS is essential. Join a team committed to enhancing patient care in the community.

Qualifications

• Must provide excellent front-line service and manage patient interactions effectively.
• Experience in managing telephone calls and booking appointments in a clinical setting is essential.

Responsibilities

• Greet patients and manage incoming calls professionally.
• Book, amend, and cancel patient appointments using clinical systems.
• Process repeat prescription requests and handle communications efficiently.
• Collaborate with clinical staff and support the admin team as needed.

Skills

Excellent communication and interpersonal skills

Good IT and keyboard skills

Ability to remain calm under pressure

Strong attention to detail

Flexible and proactive attitude

Respect for confidentiality

Previous experience in a medical or NHS reception/admin role

Familiarity with clinical systems

Knowledge of medical terminology

Understanding of primary care or NHS services

Tools

EMIS

Docman

Job description

We are looking for a professional, friendly, and organised Medical Receptionist to join our busy and supportive primary care team.

You will be the first point of contact for patients and play a vital role in delivering excellent front-line service. This is a great opportunity for someone who thrives in a patient-facing role, enjoys working in a team, and wants to make a positive contribution to the local community.

Main duties of the job

Provide a warm and professional welcome to all patients, visitors, and healthcare professionals

Answer telephone and face-to-face enquiries promptly and efficiently

Book, amend and cancel patient appointments using our clinical system (e.g., EMIS)

Manage repeat prescription requests, patient registrations, and other routine administrative tasks

Handle confidential information in line with data protection and practice policies

Work collaboratively with the wider practice team to support smooth day-to-day operations

About us

With our total triage model, there's no more 8am rush!

As a Medical Receptionist, youll be part of a team thats reimagining primary care, making it better for patients and staff alike.

Valued for the vital role you play in keeping everything running smoothly, you will work alongside a wide range of clinicians, helping patients to access the right care, when they need it.

We listen to our teams, invest in their growth, and celebrate every step forward, big or small - come and join us!

Job responsibilities

Reception Duties:

Greet patients and visitors in a professional, courteous, and efficient manner

Manage incoming telephone calls, including booking appointments, taking messages, and signposting patients appropriately using the practices triage system

Support patients to book appointments through eConsult

Book, amend, and cancel appointments using clinical systems (e.g., EMIS)

Register new patients and process changes to patient records

Administrative Tasks:

Process repeat prescription requests accurately and in a timely manner

Handle incoming and outgoing mail and email correspondence

File and scan clinical documents into patient records

Support the wider admin team with tasks such as referrals, recalls, and data entry

Maintain the confidentiality of patient information at all times

Teamwork & Communication:

Liaise with clinical staff and external services as needed

Communicate effectively with patients from a wide range of backgrounds, sometimes in distressing or sensitive situations

Attend team meetings and contribute to practice improvements

Participate in ongoing training and development

Person Specification

Experience

• Excellent communication and interpersonal skills
• Good IT and keyboard skills
• Ability to remain calm under pressure and prioritise tasks
• Strong attention to detail
• A team player with a flexible and proactive attitude
• Respect for confidentiality and understanding of patient privacy
• Previous experience in a medical or NHS reception/admin role
• Familiarity with clinical systems (e.g., EMIS, Docman)
• Knowledge of medical terminology
• Understanding of primary care or NHS services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.