Medical Receptionist

NHS; Oxford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare provider in Oxford seeks a full-time Medical Receptionist to provide essential support at a city-centre GP practice. Ideal candidates will have experience in a similar role, possess strong communication skills, and be comfortable managing a busy environment. Flexibility for evening and weekend shifts is required. Training on EMIS Web software can be provided.

Qualifications

• Experience working in a GP surgery preferred.
• Understanding of medical terminology.
• Ability to manage patient interactions effectively.

Responsibilities

• Act as the main point of contact between patients and the healthcare team.
• Arrange appointments and manage patient inquiries efficiently.
• Process repeat prescriptions and maintain patient records.

Skills

Communication skills

Microsoft Office

Ability to multi-task

Patient handling

Education

Good level of education to GCSE standard or equivalent including English and Maths

Tools

EMIS Web

Job description

We are currently looking to recruit a full-time experienced Medical Receptionist (job share considered) to join our small friendly city-centre GP practice.

In addition to weekday working, there might be some evening and weekend shifts on an ad hoc basis.

We expect staff to help to cover each others holiday and sickness absences so you must be flexible and available throughout the year.

Ideally, we would like someone with experience of working in a GP surgery. Experience of using EMIS Web is desirable but not essential, as training can be provided.

Main duties of the job

This role is to actas the main point of contact between the patient and the primary healthcareteam.

We expect teammembers to be friendly, enthusiastic, reliable and efficient individuals whocan thrive when expected to multi-task in a busy environment. It requires good IT skills, attention todetail, accuracy and above all excellent communication skills.

About us

We are a small citycentre GP Practice with two partners, employing four part-time salaried GPs, and seek tocreate a supportive and low-stress environment that caters Monday to Friday fora patient list of about 7,000. Many, butby no means all, of our patients are members of the University and they aregenerally very pleasant, thoughtful and well-informed.

Job responsibilities

Ensuring that general enquiries are dealt with efficiently.

Arranging appointments using a computerised appointment system for patientscoming to the desk and via the telephone.

Greeting patients on arrival, booking them in and directing them towaiting area.

Taking requests by telephone for appointments and home visits quicklyand efficiently.

Directing calls to the appropriate person and taking messages anddealing with them as set out in protocols.

Advising patients of other services available (signpost).

Liaising with GPs and Nurses and other staff within the Health Centre.

Dealing with requests from clinicians as quickly and efficiently as possible,e.g. booking ambulances, telephoning patients, etc.

Dealing with eConsult requests from patients, getting them triaged andliaising with patients as necessary.

Issuing repeat prescriptions and dealing with requests for prescriptionsas appropriate.

Giving results of tests to patients following the confidentiality code.

Dealing with incoming electronic mail and forwarding it to correctdestination.

Coding information into the Practice clinical system.

Filing and retrieving paperwork.

Updating patient records changes of names, addresses, telephonenumbers, etc.

Scanning & photocopying documents and ensure outgoing post is sentpromptly.

Handing out letters/ blood forms/ prescriptions/ sick notes, etc.

Advising patients who wish to register at the Practice as to the correctprocedure.

Scanning paper documents and filing them in the computerised patientsrecord.

Handling requests for information from outside agencies.

Entering the details of new registrations into the computer system fromhand written forms and electronically received forms.

Person Specification

Qualifications

• Good level of education to GCSE standard or equivalent including English and Maths
• An understanding, acceptance and adherence to the need for strict confidentiality/ probity
• Medical Terminology knowledge
• Knowledge of handling data

Skills & Ability

• Working knowledge of Microsoft Office applications
• Able to communicate effectively and clearly
• Ability to work in methodical manner and to multi-task in a busy environment
• An enquiring mind with a willingness to learn new skills and procedures

Personal Attributes

• Good standard of appearance as befits dealing with members of the public, patients, and Practice staff
• Cheerful disposition
• Patient, tolerant, tactful and discreet
• Honest and reliable
• Be able to demonstrate an understanding of and commitment to working within a Primary Care Team
• Capable of remaining calm, with consistent accuracy and concentration under pressure
• Self-motivated but aware of limits of authority
• Flexibility to cover during holiday periods
• Enthusiastic with energy and drive

Experience

• Computer literate with excellent keyboard skills
• Self-starter, able to work on own initiative, following set procedures and protocols
• NHS experience ideally within a GP setting
• Use of clinical system software EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.