Medical Receptionist

Integrated Care System; Newton Aycliffe; On-site; GBP 18,000 - 25,000; Full time

Job summary

An established medical practice located in Newton Aycliffe is seeking a dedicated Medical Receptionist to manage patient inquiries, support appointment scheduling, and process prescriptions. The role requires excellent communication skills, experience within the NHS, and the ability to work both independently and collaboratively. Candidates should possess at least a GCSE in Mathematics and English and have a minimum of two years of receptionist experience in a healthcare setting.

Qualifications

• At least 2 years of experience working as a receptionist in NHS General Practice.
• Experience working with the general public.
• Ability to work autonomously and as part of a team.

Responsibilities

• Act as the first point of contact for all patient enquiries and resolve issues independently.
• Book appointments and ensure urgent consultations are handled appropriately.
• Keep reception and waiting areas neat and tidy.

Skills

Communication Skills

Time Management

Interpersonal Skills

Education

GCSE Mathematics and English Grade C or higher

Job description

We are excited to offer the opportunity for the role of Medical Receptionist at our Practice.

The role of Medical Receptionist covers a wide variety of duties including face-to-face and telephone patient contact. Responsibilities include booking appointments, handling queries, and working with the Practice staff to deliver excellent and timely care to our patients.

Main duties of the job

• Reception Duties
• Act as the first point of contact for all patient enquiries, navigating patient care appropriately.
• Respond to all queries and requests for assistance from patients and visitors.
• Resolve issues independently, delegating upwards when unable to resolve.
• Ensure patients without appointments but needing urgent consultations are booked in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring compliance with the registration policy.
• Ensure online patient registration is processed immediately and that patients can use online services.
• Ensure all visitors are booked in and out using the visitor book; inform the person being visited of the visitor's arrival.
• Liaise with Doctors and Nursing staff as required.
• Keep reception and waiting areas neat and tidy.
• Appointment system
• Book appointments and recalls.
• Prescription Clerk Duties
• Follow suitable in-house training to process prescriptions.
• Process discharge letters from hospitals.

About us

We are a large Practice in Newton Aycliffe with 13,500 patients. Our team includes 5 GP Partners, 6 Salaried GPs, 3 Advanced Nurse Practitioners, 6 Practice Nurses, and 5 Healthcare Assistants. We also have a large admin team supporting our clinical staff.

We are a training Practice, inviting trainee GPs and Nurses to work with us during their training programs. We pride ourselves on being a friendly, professional team working as one.

Job responsibilities

See the supporting uploaded Job description for detailed duties of the Medical Receptionist.

Person Specification

Qualifications

• GCSE Mathematics and English Grade C or higher
• Experience working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Good time management and ability to meet deadlines
• Interpersonal skills
• Ability to work autonomously
• At least 2 years of experience working as a receptionist in NHS General Practice
• Experience working within the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any criminal convictions.