Medical Receptionist

SpaMedica; Newark on Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join SpaMedica as a Medical Receptionist where you will be at the forefront of patient care. This full-time position is based at our Newark site, working primarily to ensure patient appointments are managed efficiently, reflecting our commitment to safety and integrity. You'll enjoy benefits like 30 days holiday, performance bonuses, and opportunities for career advancement in a supportive, patient-centered environment.

Benefits

30 days holiday (including bank holidays)

Performance bonuses twice a year (up to 10%)

Recommend a Friend Scheme (£350 reward for both)

Free quarterly snacks, flu vaccinations, and DBS

Access to exclusive discounts

Continuous training and development

Qualifications

• Experience in customer service or reception roles.
• Professional demeanor and communication skills.
• Ability to handle scheduling and patient interactions.

Responsibilities

• Schedule and reschedule patient appointments.
• Serve as the first point of contact for patients.
• Ensure efficient and friendly service to patients.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Job description

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Location: This role will be based at our Newark site and within our Newark cluster, which involves working across multiple sites, including Derby, Leicester, Chesterfield and Sheffield.

Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as a Medical Reception you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

About you:

You will assist in providing an efficient, friendly and professional service to our patients and following all in house processes to maintain our service levels. This includes scheduling and re-scheduling appointments, contacting and arranging transport for patients and being the first point of contact for patients coming into the service.

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.
• Opportunities to grow, learn new skills, and advance your career.
• Be part of a caring, community-focused team involved in charity work.

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!

Summary of benefits:

• 30 days holiday (including bank holidays)
• Performance bonuses twice a year (up to 10%)
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations, and DBS
• Access to exclusive discounts
• Continuous training and development

Apply Today and be part of a team that puts patients at the heart of everything we do.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [emailprotected] .

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.