Medical Receptionist

Integrated Care System; Milton Keynes; On-site; GBP 10,000 - 40,000; Full time

Job summary

A busy GP practice in Milton Keynes seeks an afternoon receptionist to enhance its reception team. The role involves welcoming patients, performing administrative tasks, and ensuring smooth communication within the practice. Preferred experience includes familiarity with primary care and tools like Systm1, although full training will be provided. Salary starts at £12.21 per hour, offering a fulfilling opportunity in a supportive environment.

Qualifications

• Experience in primary care preferred.
• Ability to work independently or as part of a team.
• Clear typing and writing skills.

Responsibilities

• Welcoming and assisting patients, directing them to the appropriate healthcare professional.
• Performing administrative duties to support the smooth running of the practice.
• Facilitating communication between patients, healthcare teams, and external agencies.

Skills

Excellent telephone manners

Good teamwork

Knowledge of medical terminology

Tools

Systm1

Job description

Ashfield Medical Centre is a busy and friendly GP Practice in Milton Keynes. We are looking to expand our reception team with an afternoon receptionist. The working hours are from 1pm to 7pm, Monday to Friday, with potential overtime to cover the morning shift from 8am to 1pm as needed. Experience in a GP Practice or NHS setting, and familiarity with Systm1, are preferred but not essential as full training will be provided. The role is demanding but rewarding, requiring good teamwork and a sense of humor. The starting salary is £12.21 per hour, increasing to £12.75 after successful probation.

Main duties of the job

The key skills required include face-to-face engagement with patients, excellent telephone manners, clear typing and writing skills, ability to work independently or as part of a team, knowledge of medical terminology, and the ability to prepare prescriptions for electronic signing. Reception staff may also act as chaperones for GPs and Nursing Team members. All training will be provided. This list is not exhaustive.

About us

We are a friendly team committed to work-life balance and providing excellent patient care. Many staff members have been with us for years, and we welcome new ideas and colleagues.

Job responsibilities

Job summary:

The role involves providing assistance to the practice team and presenting a positive, friendly image to patients and visitors, both in person and over the phone.

Responsibilities include:

• Welcoming and assisting patients, directing them to the appropriate healthcare professional
• Performing administrative duties to support the smooth running of the practice, including clerical and secretarial tasks
• Facilitating communication between patients, healthcare teams, and external agencies

Specific duties may vary and include opening/closing the practice, managing appointments, handling mail, taking messages, filing, processing prescriptions, data entry, communicating with patients and staff, restocking rooms, providing clerical support, maintaining the reception area, and other delegated tasks.

Confidentiality

• Respect patient privacy and handle sensitive information appropriately
• Maintain confidentiality of all practice and patient information

Health & Safety

• Follow health and safety policies, report hazards, and maintain a safe environment
• Participate in infection control training and procedures

Equality and Diversity

• Respect patients' and colleagues' rights and dignity
• Support an inclusive environment and participate in relevant training

Quality

• Promote quality and risk awareness
• Reflect on performance and contribute to team improvement

Communication

• Communicate effectively within the team and with patients
• Adapt communication methods to meet individual needs

Service Development

• Implement practice policies and standards

Person Specification

Experience

• Experience in primary care preferred

Disclosure and Barring Service Check

This position requires a DBS check due to the sensitive nature of the work.