Medical Receptionist

Integrated Care System; Luton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare practice in Luton is seeking a friendly receptionist to provide excellent customer service and manage patient appointments. This part-time position requires working three days a week, offering an opportunity to be the first contact for patients in a welcoming environment. Ideal candidates will have excellent communication skills and experience in a customer-facing role, preferably in healthcare.

Qualifications

• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing role, preferably in healthcare.
• Ability to manage priorities and work under pressure.

Responsibilities

• Ensure an effective and efficient reception service for patients and visitors.
• Handle general enquiries and explain procedures.
• Use judgment to see urgent patients per practice protocols.

Skills

Excellent communication and interpersonal skills

Proven experience in a customer-facing role

Proficiency in appointment scheduling software

Ability to work under pressure

Strong organizational and time-management skills

Ability to work independently and in a team

Experience with TPP SystmOne

Job description

We are looking for a friendly and efficient receptionist to join our busy GP surgery team. As the first point of contact for our patients, you will be responsible for providing excellent customer service, managing appointments, and maintaining patient records. We are seeking a part-time receptionist to work 3 days a week: Monday from 8am to 1.15pm, and Tuesday and Thursday from 1.15pm to 6.30pm.

Job Summary:

• Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and visitors, either in person or via telephone.

Main duties of the job

Job Responsibilities

• Ensure an effective and efficient reception service for patients and visitors.
• Handle general enquiries, explain procedures, and book appointments.
• Use judgment to see urgent patients without prior appointments according to practice protocols.
• Explain practice arrangements to new and temporary patients, ensuring procedures are completed.
• Distribute signed prescriptions, verifying patient details.
• Provide forms or letters, collect payments, and pass them to the Practice Manager, logging details accordingly. Issue receipts upon request.
• Send hospital samples in the correct colour-coded bags for courier collection.
• Maintain a clean and tidy reception area.
• Identify patients using date of birth and NHS number in addition to their name.
• Manage tasks and notifications as requested.
• Address patient queries or escalate to appropriate staff.
• Provide holiday cover for absent staff.
• Support triage by gathering initial patient information, signposting, and escalating to clinical staff as needed.

About us

Our practice is a well-established, family-oriented GP committed to delivering high-quality, patient-centered healthcare. Serving approximately 8,200 patients, we foster long-term relationships with individuals and families across generations.

Led by a partnership of three experienced GPs, we ensure high standards of care and continuity. Our dedicated team includes nurses, healthcare assistants, administrative staff, and reception personnel, all contributing to a welcoming environment.

We focus on accessible, holistic, and proactive healthcare, emphasizing prevention, health promotion, and long-term condition management. Our commitment to patient welfare and staff wellbeing makes us a trusted community provider.

Person Specification

Experience

• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing role, preferably in healthcare.
• Proficiency in appointment scheduling software and computer systems.
• Ability to work under pressure and manage priorities.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Experience with TPP SystmOne and knowledge of medical terminology.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. An enhanced DBS check will be required to verify any criminal convictions.