Medical Receptionist

High Street Surgery; Lowestoft; On-site; GBP 23,000 - 27,000; Full time

Job summary

A local healthcare practice in Lowestoft is seeking a compassionate and organized Medical Receptionist. In this role, you will be the first point of contact for patients, handling calls and managing appointments. Your duties will also include supporting clinicians, maintaining patient records, and ensuring confidentiality. The ideal candidate possesses excellent communication skills and a background in a similar environment. Join a forward-thinking team committed to high-quality patient care and collaborative working culture.

Benefits

Supportive working environment

Continuous professional development

Opportunity to work in a CQC-rated Good practice

Qualifications

• Good timekeeping and ability to meet demand.
• Willingness to learn new skills.
• Good understanding of NHS terminology.

Responsibilities

• Welcoming patients and being the first point of contact.
• Booking and managing appointments efficiently.
• Handling patient queries with empathy.
• Supporting clinicians by preparing notes and updating records.
• Managing correspondence and filing properly.
• Assisting with patient registration and maintaining records.
• Ensuring data protection for sensitive information.
• Contributing to a friendly and efficient environment.
• Undertaking administrative tasks as needed.

Skills

Excellent interpersonal and communication skills

Attention to detail

Ability to remain calm under pressure

Flexibility

Professionalism and politeness towards patients

Education

GCSE Maths and English to level C or equivalent

Understanding of IT systems

Experience working in a NHS Environment

Tools

Clinical management system

Job description

Join Our Team as a Medical Receptionist at High Street Surgery

At High Street Surgery, we believe every patient deserves to feel listened to, cared for, and supported from the moment they contact us. Our reception team is the first friendly voice on the phone and the first welcoming smile at the front desk, making our medical receptionists an essential part of the care we provide.

This role goes far beyond answering calls and booking appointments. As a medical receptionist, you will be the bridge between patients and our clinical team, helping people access the care they need, offering reassurance when they may feel anxious, and ensuring their experience with us is as smooth and positive as possible.

High Street Surgery is proud to be a CQC-rated Good practice and a designated training practice, supporting the development of doctors, nurses, and other healthcare professionals. By joining our team, youll be part of a forward-thinking practice that values learning, teamwork, and continuous improvement, while keeping compassionate patient care at the centre of everything we do.

If you are someone who enjoys helping others, thrives in a supportive environment, and takes pride in being organised and approachable, we would love to hear from you.

Please note that it is expected that we will receive a large volume of applications for this post and may need to close this advert early.

Main duties of the job

• Welcoming patients in person and on the telephone, offering a kind and professional first point of contact.
• Booking and managing appointments using the clinical system, ensuring patients are directed to the most appropriate clinician or service.
• Handling patient queries with empathy and confidentiality, signposting to healthcare professionals or external services when needed.
• Supporting clinicians by preparing notes, updating patient records, and ensuring the smooth flow of information within the practice.
• Managing correspondence, including emails, letters, and test results, ensuring these are processed and filed correctly.
• Assisting with the registration of new patients, updating records, and maintaining accurate patient information.
• Ensuring confidentiality and data protection are upheld at all times when dealing with sensitive patient information.
• Supporting the wider practice team, contributing to a friendly, efficient, and caring environment for both patients and staff.
• Undertaking general administrative tasks such as scanning, filing, photocopying, and maintaining reception areas to a high standard

About us

High Street Surgery is a well-established, forward-thinking GP practice delivering high-quality care to a diverse patient population of approximately 12,000. We are a proud training practice, actively involved in the development of future GPs and healthcare professionals through our supportive, education-focused environment.

We are pleased to hold a Good rating from the Care Quality Commission (CQC), reflecting our commitment to safe, effective, and responsive care. This rating is a testament to our high standards and patient-first approach.

Our practice is built on a foundation of positive culture and teamwork. We promote an inclusive, respectful, and collaborative working environment where staff are supported, valued, and encouraged to grow professionally. Open communication, shared learning, and staff wellbeing are central to how we operate day to day. High Street Surgery employs 38 staff members including both clinical and non clinical.

With a wide range of services including chronic disease management, preventative care, minor surgery, and health promotion, The Surgery is dedicated to delivering compassionate, evidence-based care that meets the needs of our community.

Job responsibilities

• Welcoming patients in person and on the telephone, offering a kind and professional first point of contact.
• Booking and managing appointments using the clinical system, ensuring patients are directed to the most appropriate clinician or service.
• Handling patient queries with empathy and confidentiality, signposting to healthcare professionals or external services when needed.
• Supporting clinicians by preparing notes, updating patient records, and ensuring the smooth flow of information within the practice.
• Managing correspondence, including emails, letters, and test results, ensuring these are processed and filed correctly.
• Assisting with the registration of new patients, updating records, and maintaining accurate patient information.
• Ensuring confidentiality and data protection are upheld at all times when dealing with sensitive patient information.
• Supporting the wider practice team, contributing to a friendly, efficient, and caring environment for both patients and staff.
• Undertaking general administrative tasks such as scanning, filing, photocopying, and maintaining reception areas to a high standard
• Any other duties as required that the practice may deem appropraite.

Person Specification

• Excellent interpersonal and communication skills
• Good timekeeping
• To have excellent attention to detail
• Have the ability to be flexible and meet demand
• Able to remain calm when under pressure
• To always be professional and polite to patients
• Willingness to learn new skills
• To support and adapt to the changing environment
• GCSE maths and English to level C or equivalent
• Have a excellent understanding of IT systems
• Experience working in a NHS Environment or similar service
• Good understanding of NHS terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.