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Les candidats idéaux pour le rôle de réceptionniste GP chez une pratique médicale réputée à Londres, seront responsables d'accueillir les patients, de gérer les rendez-vous et de traiter les dossiers médicaux. Ce poste exige d'excellentes compétences en communication, de l'organisation, et une approche empathique pour offrir un service de qualité. Les candidats doivent avoir de l'expérience dans un environnement de service à la clientèle, ainsi qu'une formation appropriée.
Job summary
As a GP receptionist, you will serve as the first point of contact for patients, delivering a welcoming and professional service both in person and over the phone. This role is key to the smooth operation of the practice and includes responsibilities such as managing appointments, responding to patient enquiries, dealing with e consults, maintaining accurate records, and providing administrative support to the wider clinical team.
You are expected to uphold the organisations policies and procedures at all times, with particular emphasis on maintaining patient confidentiality, demonstrating empathy, and communicating clearly and effectively. These qualities are especially important in a healthcare environment, where patients may be distressed, anxious, or unwell.
A commitment to creating a calm, efficient, and supportive environment is essential, as this directly contributes to the delivery of high-quality patient care
Main duties of the jobA GP surgery receptionist provides essential front-line support to patients and clinical staff, ensuring the smooth running of the practice. Key duties include greeting patients, managing appointments, and handling enquiries in person and over the phone. Receptionists update and maintain patient records, process prescription requests, and manage incoming correspondence, such as hospital letters and test results. They support clinicians by preparing daily appointment lists, coordinating home visits, and relaying urgent messages. The role involves extensive use of clinical systems for booking and documentation, as well as liaising with external healthcare providers for referrals and follow-ups. Receptionists must uphold confidentiality and follow data protection and practice policies. They are often the first contact for patients who may be distressed or unwell, so excellent communication, empathy, and professionalism are essential. The ability to multitask, stay calm under pressure, and manage competing demands is crucial in delivering high-quality patient care and maintaining an efficient, welcoming environment.
About usThe GP surgery was established in 1970 through the merger of three single-handed GPs Dr. Eglinton, Dr. Hill, and Dr. Young. It relocated to Millway in 1972 and later moved to its current premises on Hartley Avenue in 1998. The building was converted to support the needs of a growing, modern general practice. Since its founding, the patient list size has expanded from 14,000 to 23,900. The team has also grown significantly, increasing staff members, reflecting the ongoing development and demand for comprehensive primary care services.
Details Date posted07 July 2025
Pay schemeOther
SalaryDepending on experience
ContractPermanent
Working patternFull-time
Reference numberA2375-25-0002
Job locations2 Hartley Avenue
London
NW7 2HX
JobTitle: Medical Receptionist
Location:Millway Medical Practice, NW7 2HX
Reports To:Reception lead & Operations Manager
Working Hours: Monday to Friday - 37.5
Salary:Commensurate on experience
Job Purpose:
To provide an efficient, professional, and welcoming front-line service to patients and visitors, supporting the smooth operation of the general practice. The medical receptionist plays a key role in managing patient flow, handling queries, maintaining accurate records, and supporting clinicians and administrative staff to deliver high-quality patient care.
Key Responsibilities:
Reception Duties:
Administrative Duties:
Support to Clinical Staff:
Confidentiality & Data Protection:
Person Specification:
Essential Criteria
GCSEs including English & Maths
Customer service or front-desk
Excellent communication and interpersonal skills; IT literate
Professional, courteous, calm under pressure
Desirable
NVQ Level 2/3 in Business Admin or equivalent
Previous experience in a medical setting Skills
Knowledge of EMIS
Team player with initiative
Key Competencies:
Working Environment:
Training and Development:
Equality and Diversity:
The post-holder must carry out all duties with due regard to the practice's Equal Opportunities Policy, promoting a culture of inclusivity and respect.
Health and Safety:
All employees must comply with the Health and Safety policies and procedures, taking care of their own and others safety and reporting any hazards or incidents.
Safeguarding:
The receptionist must be aware of and adhere to safeguarding policies concerning the welfare of vulnerable children and adults, raising concerns as appropriate.
Other Duties:
This job description is not exhaustive. The post-holder may be required to carry out other tasks appropriate to their level of training and responsibility, in line with the evolving needs of the practice.
Job description Job responsibilitiesJobTitle: Medical Receptionist
Location:Millway Medical Practice, NW7 2HX
Reports To:Reception lead & Operations Manager
Working Hours: Monday to Friday - 37.5
Salary:Commensurate on experience
Job Purpose:
To provide an efficient, professional, and welcoming front-line service to patients and visitors, supporting the smooth operation of the general practice. The medical receptionist plays a key role in managing patient flow, handling queries, maintaining accurate records, and supporting clinicians and administrative staff to deliver high-quality patient care.
Key Responsibilities:
Reception Duties:
Administrative Duties:
Support to Clinical Staff:
Confidentiality & Data Protection:
Person Specification:
Essential Criteria
GCSEs including English & Maths
Customer service or front-desk
Excellent communication and interpersonal skills; IT literate
Professional, courteous, calm under pressure
Desirable
NVQ Level 2/3 in Business Admin or equivalent
Previous experience in a medical setting Skills
Knowledge of EMIS
Team player with initiative
Key Competencies:
Working Environment:
Training and Development:
Equality and Diversity:
The post-holder must carry out all duties with due regard to the practice's Equal Opportunities Policy, promoting a culture of inclusivity and respect.
Health and Safety:
All employees must comply with the Health and Safety policies and procedures, taking care of their own and others safety and reporting any hazards or incidents.
Safeguarding:
The receptionist must be aware of and adhere to safeguarding policies concerning the welfare of vulnerable children and adults, raising concerns as appropriate.
Other Duties:
This job description is not exhaustive. The post-holder may be required to carry out other tasks appropriate to their level of training and responsibility, in line with the evolving needs of the practice.
Person Specification Experience EssentialThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer nameMILLWAY MEDICAL PRACTICE
Address2 Hartley Avenue
London
NW7 2HX
https://www.millwaymedical.com (Opens in a new tab)
Employer details Employer nameMILLWAY MEDICAL PRACTICE
Address2 Hartley Avenue
London
NW7 2HX