Medical Receptionist

NHS; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established healthcare provider is seeking a dedicated GP Medical Receptionist to join their friendly team. In this full-time role, you will play a pivotal part in ensuring smooth operations within a busy practice, supporting both clinical and administrative functions. Your responsibilities will include greeting patients, managing appointments, and processing information with care and discretion. This role offers the chance to work in a proactive environment focused on delivering high-quality care to a diverse patient population. If you are adaptable, enthusiastic, and eager to contribute to a patient-focused setting, this opportunity is perfect for you.

Qualifications

• Proficient in IT, especially Microsoft Office applications.
• GCSEs in English and Maths at Grade A-C required.

Responsibilities

• Greet and direct patients with professionalism and care.
• Manage appointment systems and patient information accurately.
• Assist clinicians with administrative tasks and maintain consultation rooms.

Skills

IT Skills

Communication Skills

Customer Service

Education

GCSEs in English and Maths

Tools

EMIS clinical system

Microsoft Outlook

Microsoft Word

Job description

Join Our Friendly Team as a GP Medical Receptionist!

Are you an enthusiastic, supportive, and adaptable individual looking to make a difference in a patient-focused environment? We are seeking a Full-Time Medical Receptionist to join our team, working 37.5 hours per week. The role includes shifts from Monday to Friday (10:30 AM- 18:30 PM) and one in every four/five Saturdays (9:30 AM - 12:30 PM) on a shared rota system.

Main Duties of the Job

As a Medical Receptionist, you will be responsible for a variety of tasks to support both clinical and administrative operations.

About Us

We are a busy, proactive, teaching practice with a commitment to providing our diverse patient population with excellent quality care. Our very friendly team consists of 5 GPs, a Practice Pharmacist, 2 Practice Nurses, a Nursing Associate, and 12 Administrative staff.

Job Responsibilities

• Greeting and directing patients with professionalism and care.
• Managing the appointment system effectively.
• Processing and managing patient information with discretion and accuracy.
• Assisting patients with queries in person, by phone, and via email.
• Providing general office support such as filing, data entry, and handling correspondence.
• Assisting clinicians with administrative tasks, including managing paperwork and maintaining consultation rooms to infection control standards.
• Ensuring compliance with confidentiality policies and data protection regulations.
• Adhering to practice protocols and procedures.

Health & Safety: You will contribute to promoting and maintaining health, safety, and security as outlined in the practice's Health & Safety Policy.

Equality & Diversity: You will support the equality, diversity, and rights of patients, carers, and colleagues.

Training & Development: As part of your role, you will actively participate in training programs to enhance your skills and contribute to the practice's success.

Person Specification

Qualifications

• Excellent IT skills, including proficiency in Microsoft Outlook and Word.
• GCSEs (or equivalent) at Grade A-C in English and Maths.

Experience

• Prior experience with the EMIS clinical system is essential.
• Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.