Medical Receptionist

NHS; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Liverpool is seeking a receptionist who will assist and direct patients while providing general administrative support to the practice team. The ideal candidate should have GCSE qualifications and relevant NVQ training in customer service or health care. Strong communication and customer service skills are essential.

Qualifications

• Must have GCSE qualifications.
• Prior training in customer service, health or social care is required.
• EMIS training is preferred.

Responsibilities

• Receive and assist patients in accessing the appropriate service.
• Provide general assistance to the Practice team.
• Undertake administrative duties for the Practice.

Skills

Customer Service Skills

Communication Skills

Administrative Skills

Education

GCSE

NVQ level training in customer service, health or social care

NVQ level 3

EMIS trained

Job description

Overview

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.

Main duties

Reception

• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address
• Taking messages and passing on information
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person
• Deal with visit requests

Computer

• Registrations of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area)
• Process repeat prescription requests in accordance with Practice guidelines
• Scanning into clinical system
• Choose & Book
• Summarising medical records within identified timescales
• Periodically checking the fax to make sure it is operational and has an adequate paper supply before leaving in the evening

About us

Overview of your organisation

We are a small and friendly surgery with two GP Partners, as well as regular sessional GPs, ANP, PN, Pharmacists, Physiotherapist, Mental health practitioner, GP Registrars working at the practice.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Person Specification

Qualifications

• GCSE
• NVQ level training in customer service, health or social care
• NVQ level 3
• EMIS trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.