Medical Receptionist

Service Care Solutions Ltd; Lancashire; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading company in healthcare is seeking a Medical Secretary/Administrator for their GP practice in Blackpool. This role involves providing a professional service to patients, managing appointments, and supporting the clinical and admin teams, contributing to a progressive patient care environment.

Qualifications

• Experience in Medical Administration or GP Receptionist duties is essential.
• Strong IT and communication skills are required.
• Excellent telephone manner and interpersonal skills needed.

Responsibilities

• Welcome and assist patients and visitors in person and by phone.
• Manage appointments and process prescriptions accurately.
• Maintain electronic patient records and ensure confidentiality.

Skills

Communication

IT skills

Interpersonal skills

Education

GCSEs in English and Maths (Grade C or above)

Tools

EMIS clinical system

Job description

Service Care Solutions are recruiting for an experiencedMedical Secretary/Administratorto support our client in the Blackpool Area.

Location: Blackpool, FY4
Contract: Permanent
Hours: 37 hours per week (specific schedule to be agreed within practice opening hours)
Salary: Competitive, based on experience + £150 SCS Welcome Bonus


Join Our Friendly, Forward-Thinking GP Practice We are seeking an experienced Medical Receptionist to join our busy, supportive team - a well-established GP training practice serving over 12,000 patients. This is an exciting opportunity to be part of a progressive healthcare environment where patient care and teamwork are top priorities.


About the Role You will be the first point of contact for patients, providing a professional, friendly, and efficient reception and administrative service. Your responsibilities will include greeting and assisting patients, managing appointments, handling queries, processing prescriptions, and ensuring the smooth day-to-day running of the front desk.


Key Responsibilities

• Welcome and assist patients and visitors in person and by phone
  
  
• Book, cancel, and manage appointments and home visits
  
  
• Register new patients and manage temporary registrations
  
  
• Process prescriptions accurately and in line with practice protocols
  
  
• Handle incoming and outgoing mail
  
  
• Manage patient results and direct to appropriate clinicians
  
  
• Maintain accurate electronic patient records (EMIS experience desirable)
  
  
• Scan and file clinical correspondence
  
  
• Ensure confidentiality, security, and patient data protection at all times
  
  
• Open and close the premises when scheduled
  
  
• Support clinical and admin teams with day-to-day duties and projects
  
  
• Maintain the reception and waiting area to a high standard
  
  

What We’re Looking For Essential:

• GCSEs in English and Maths (Grade C or above) or equivalent
  
  
• Previous experience in Medical Administration or GP Receptionist Duties
  
  
• Strong IT and communication skills
  
  
• Excellent telephone manner and interpersonal skills
• Knowledge of EMIS clinical system
  
  

Additional Details

• Flexibility to provide cover during holidays and sick leave required
  
  
• This role may involve working outside core office hours on occasion (1x AM weekend shift required per year for flu vaccination clinics)
  To enquire about this position: Please email Eleanor on [e-mail] or call Eleanor on 01772 208963