Medical Receptionist

NHS; Huddersfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

Paddock and Longwood Family Practice is seeking a dedicated and enthusiastic full-time Medical Receptionist to provide excellent patient care. The successful candidate will manage patient records, assist with inquiries, and maintain a welcoming environment. This role requires effective communication, attention to detail, and experience in clinical administration.

Benefits

Free parking

Qualifications

• Experience managing patient records and data entry.
• A Levels in English and Maths.
• Strong communication skills for interacting with patients and colleagues.

Responsibilities

• Project a friendly image to patients and assist with navigation to care.
• Process patient information and manage administrative tasks accurately.
• Ensure health and safety compliance and maintain confidentiality.

Skills

Communication

Data Entry

Patient Care

Education

A Levels in English and Maths

1 year Medical Receptionist experience

Job description

Paddock and Longwood Family Practice are looking for an enthusiastic, caring full time Medical Receptionist to join our dynamic, forward thinking medical team.

Working Monday to Friday 8.30 - 7.00pm

Main duties of the job

Project a friendly and positive image to patients and other visitors either in person at the surgery or by telephone

Assist patients in receiving the right care through care navigation at the right time and right service.

Process patient information onto our computer system in a timely manner and accurately

Building relationships with patients, work colleagues and outside agencies.

About us

We are a team of over 25 staff:

Two site practice, one at Paddock and one at Longwood with 9000 patients

4 GP Partners, 3 Nurses/Health Care Assistants and 12 admin team members. We are a training practice, for both GP registrars and medical students and work experience

Rated " Good " at CQC 2022

The team have a fantastic work ethic, working well together

Free parking

Job responsibilities

Data entry onto clinical system, maintaining clinical rotas and administrative rotas

Dealing with patients face to face when they attend the surgery

Ensure patient records are up to date and all paperwork/scanning are filed correctly

Registering new patients following surgery protocol

Ensuring tasks and notifications are updated and actioned as required

Be flexible

To maintain the confidentiality of clinical information at all times

To work within the requirements of the Data Protection Act

To comply with practice policies, procedures and protocols

Facilitate a welcoming atmosphere when patients/guest arrive for their appointments

To answer the telephone and deal with patients queries and requests and direct call to the appropriate person

To make appointments and direct patient to their GO

Deal with request for repeat prescriptions

To generally assist the doctors and practice manager when requested to do so .

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognise, the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

• English and Maths A to C grade
• Medical Receptionist: 1 year

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.