Medical Receptionist

NHS; Houghton-le-Spring; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare practice in Houghton-le-Spring seeks a part-time Medical Receptionist. Responsibilities include managing the reception area, handling patient inquiries, and ensuring efficient appointment scheduling. Ideal candidates will have experience in admin roles, excellent communication skills, and a good standard of general education. Training on EMIS Web will be provided. Join us to support high-quality patient care.

Qualifications

• Experience of working with the general public.
• Experience of reception/admin work.
• Clear, polite telephone manner.

Responsibilities

• Management of medical records and appointment system.
• Greet and direct patients and manage consultations.
• Handle enquiries and complaints efficiently.

Skills

Communication skills

Time management

Organizational skills

Interpersonal skills

Education

Good standard of general education

Mathematics grade 4 or above

IT Qualification

NVQ II in Customer Service or equivalent

Tools

EMIS Web

Job description

We are looking for a highly motivated and experienced Medical Receptionist to join our Practice, to ensure that the reception area runs smoothly and efficiently. Providing a high level of service to patients, doctors, nurses and other members of the practice.

This vacancy is a part time post. For further information contact Joanna Morton.

Main duties of the job

Management of medical records

Administrative Duties

Knowledge of EMIS Web desired but not essential, full training will be given.

About us

Houghton Medical Group is a long established GP Practice based in Houghton le Spring. We have 6 GP Partners and a full compliment of Admin and Nursing staff. We also have very close working links with other Practices in our PCN.

We are keen to recruit an additional member to our team, who can support us in providing an excellent standard of care to our patients.

Job responsibilities

JOB TITLE

RESPONSIBLE TO

PracticeManager

JOBPURPOSE

To ensure that the reception area runs smoothly and efficiently, providing a highlevel of service to patients, doctors, nurses and other members of the practice team.

Greet and direct patients and other visitors

Use of appointment system and monitoringflow of patients into consulting and treatment rooms, informing patients of anydelays

Ensure that the patients without appointments but who needurgent consultation are seen in an appropriate manner liaising with the GPwhere necessary and signposting appropriately

Deal with general enquiries and complaints

Respond to needs of the clinical team

Register new patients and those seeking temporary cover, ensuringprocedures are completed

Advise patients of relevant charges for non NHS services andaccept payment

Enter requests for home visits onto the computer systemincluding all relevant information and where necessary refer to the GP

Ensure that all requests for prescriptions are actioned thesame day in line with practice protocols

Action requests for ambulance transportation

Give out test results in accordance with GP instructions

Ensure computer tasks are actioned on a daily basis

Ensure personal and practice emails are actioned on a dailybasis

Ensure smooth running of the following days clinics bychecking blood requests etc

At the end of the shift ensure any outstanding queries arehanded over as necessary

Telephone Duties

Receive and make calls as required

Divert calls and take messages asappropriate

Signpost patients to the mostappropriate service for their needs

Total familiarity with the telephonesystem

Management of appointment system

Ensure total familiarity with allappointment systems and clinics

Book appointments and reviews ensuring sufficientinformation is recorded to retrieve the correct patient record

Monitor effectiveness of the system and report any problems

Management of medical records

Ensure correspondence, reports, resultsetc are filed correctly into the electronic patient record

Tagging of new patient records asrequired

Entry of patient data onto the computersystem

Deal with incoming mail from outsideorganisations and scan / attach to the patient record

Computer System

To be familiar with all aspects of thecomputer system keeping up to date with new tasks and developments

Familiarity with other IT systems suchas Surgery Connect, AccuRx and E Consult

Promote use of the NHS App and supportpatients with set up if required

Adhere to practice security andconfidentiality policies at all times

General

When required, open up reception at thestart of day and make all necessary preparation to receive patients

Lock up reception at the end of day,ensuring practice area is totally secured

Observe health and safety guidelines atall times

General housekeeping - ensure reception, tea room and waitingareas are kept tidy

Any other reasonable duties asrequested by the Practice Manager

Person Specification

Qualifications

• Good standard of general education
• Mathematics grade 4 or above
• English grammar not included but grade 4 or above
• Medical terminology training
• NVQII in Customer Service or equivalent
• IT Qualification

Experience

• Experience of working with the general public
• Experience of reception / admin work
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Interpersonal skills
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality
• Experience of working within General Practice
• Knowledge of EMIS clinical system
• Knowledge of clinical coding and summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.