Medical Receptionist

Integrated Care System; Hetton-le-Hole; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local healthcare practice in Hetton-le-Hole is seeking a motivated individual to join their team as the primary contact for patients. Responsibilities include managing appointments, answering calls, and maintaining patient records using EMIS Web. Ideal candidates will have experience in Primary Care and strong communication skills. This role is vital for ensuring effective patient service and support within the practice.

Qualifications

• Good standard of general education.
• GCSE grade A to C in English and Maths required.
• Experience in Primary Care necessary.
• Knowledge of EMIS Web is essential.
• Excellent communication skills are mandatory.

Responsibilities

• Be the central point of contact for patients.
• Maintain and monitor the practice appointment system.
• Process telephone and e-consults for appointments.
• Clinically code data on EMIS Web and input data into records.

Skills

Excellent verbal and written communication skills

Ability to perform under pressure

Planning and organizing skills

Self-motivated and flexible

Knowledge of EMIS Web

Experience in Primary Care

Education

Good standard of general education

GCSE grade A to C in English and Maths

Tools

EMIS system

Job description

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our practice team.

Main duties of the job

The successful individual will work alongside the team to be the central point of contact for the patients either face to face or over the telephone.

Duties include but are not limited to maintaining and monitoring the practice appointment system, answering calls, dealing with queries, requesting prescriptions, signposting patients to the correct services, processing of mail, and inputting data into patients records. The successful candidate will be working as part of the team in a fast-paced environment.

About us

Hetton Group Practice is a busy practice with approx 11,800 patients. Our team consists of 5 GP Partners, 2 Salaried GPs, 1 Career Start GP, 1 Nurse Practitioner, 1 Advanced Clinical Practitioner, 2 Practice Nurses, 3 HCAs alongside our admin team. We are a training practice with GP Registrar rotations on a six-monthly basis and medical students.

Job responsibilities

To support the team to ensure an effective, efficient, and caring service is provided to all of our patients. Duties include maintaining and monitoring the practice appointment system, processing telephone and e-consults for appointments, answering incoming calls, transferring calls, or dealing with the callers' requests appropriately. Signposting patients to meet their needs, initiating contact with and responding to requests from patients, team members, and external agencies. Clinically coding data on EMIS Web, inputting data into patients' healthcare records as necessary, managing all queries efficiently, maintaining a clean and effective working area, and supporting all clinical staff with general tasks as requested. All activities must be conducted respecting patient confidentiality and data protection policies.

Health & safety: Assisting in promoting and maintaining health, safety, and security as defined in the practice policies. This includes using personal security systems, identifying and managing risks, updating knowledge through training, following infection control procedures, maintaining cleanliness, and reporting hazards. Undertaking periodic infection control training and demonstrating safeguarding awareness.

Equality and diversity: Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Behaving in a welcoming, non-judgmental manner that respects individual circumstances and rights.

Personal/professional development: Participating in training programs as part of employment.

Communication: Recognizing the importance of effective communication within the team and with patients, carers, and other health professionals. Contributing to service implementation and applying practice policies, standards, and guidance.

Person Specification

Qualifications

• Good standard of general education
• GCSE grade A to C in English and Maths
• Experience in Primary Care
• Knowledge of EMIS Web
• Excellent verbal and written communication skills

Experience

• Experience working within Primary Care
• Practical experience working with others
• Experience using own initiative
• Practical experience with EMIS system
• Planning and organizing skills
• Ability to perform under pressure
• Self-motivated and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be conducted to ensure suitability for the role.