Medical Receptionist

Integrated Care System; Hereford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A large General Practice Surgery is seeking a Full-time Medical Receptionist to join the Reception Team. The role involves greeting patients, managing appointments, and supporting clinical staff in a dynamic care environment. Ideal candidates will have customer service experience, empathy, and good IT skills, with a commitment to patient care.

Benefits

Five weeks annual leave

Increasing sickness pay package

NHS Pension Scheme

On-site Occupational Health Services

Qualifications

• Experience dealing with the public or patients.
• Experience working with computer packages.
• Commitment to professional development.

Responsibilities

• Supporting patients and signposting to appropriate clinicians.
• Handling requests for home visits and taking messages.
• Receiving patients and booking appointments at the reception.

Skills

Empathy

Compassion

Patience

Communication

Problem-solving

Education

English and Maths at GCSE level

Tools

EMIS clinical system

Job description

We are currently recruiting for a Full-time Medical Receptionist working 37.5 hours to join our wonderful Reception Team.

Working Rota (37.5 Hours)

• Monday 08:00 - 17:00 (8 Hours) - 1 hour Break
• Tuesday 11:00 - 18:30 (6.5 Hours) -1 hour Break
• Wednesday 08:00 - 17:00 (8 Hours) - 1 hour Break
• Thursday 08:00 - 16:30 (7.5 Hours) - 1 hour Break
• Friday 08:00 - 16:30 (7.5 Hours) - 1 hour Break

You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the receptiondesk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.

Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.

You will be supported by a team of supervisors, and can expect a full training package.

We do not operate at weekends and bank holidays, and can offer five weeks annual leave rising up to six weeks and an increasing sickness pay package.

We welcome any informal queries and visits

Main duties of the job

As part of thereception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)

Telephone:

Supporting patients and signposting to theappropriate clinician/organisation.

Handling requests for home visits and taking messages.

Dealing with the online forms received frompatients for appointment requests

Contacting patients via telephone, text or letteras appropriate

Care Navigation

Being able to appropriately sign post patients tothe most appropriate clinician or service by the use of a defined template.

Reception duties to meet practiceneeds in agreement with Reception Supervisor:

Receiving patients and booking appointmentsat the Reception Counter.

Monitoring the waiting room and guidingpatients to rooms.

Inform patients of relevant charges forprivate (non-General Medical Services) services, accept payment and issuereceipts for same.

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.

Our mission is provide highly quality and compassionate primary care.

Job responsibilities

Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

Person Specification

Experience

• Experience of dealing with the public or patients
• Experience of working with computer packages
• Experience of working with the public
• Experience of EMIS clinical system
• Experience of working in a GP practice or other primary care environment.
• Experience of working in a public reception environment
• Experience of call answering

Qualities/ Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Qualifications

• A good standard of general education, including:
• English and Maths at GCSE level or equivalent.
• A demonstrable commitment to professional development
• Previous use of computer packages

Knowledge/Skills

• Ability to work without direct supervision and determine own workload priorities

Other

• Flexibility of working hours/ able to work at the desired times and HMG locations

£11.44 to £12 an hourRises to £12.00 an hour after probationary period