Medical Receptionist

Integrated Care System; Havant; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider in Havant seeks a Medical Receptionist to assist patients and manage administrative duties. The ideal candidate has customer service experience, preferably in a healthcare setting, and is adaptable in a busy environment. This role requires strong communication skills and the ability to manage tasks efficiently. Full training will be provided, and the position is approximately 30 hours per week.

Benefits

NHS Pension

Friendly working environment

Good transport links

Qualifications

• Experience in a customer service role, preferably in healthcare.
• Solid experience in administration and office tasks.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Assist patients and direct them to the appropriate service.
• Handle patient registrations and administrative tasks.
• Process information from healthcare agencies.

Skills

Good communication skills

Problem solving

Interpersonal skills

Time management

Tools

EMIS

Office Suite

Outlook

Job description

We have an opportunity to join our receptionteam at the Homewell Practice.

Our practice and the demand for GP services hasgrown over the last 2 years, and this means we are substantially growing ourteam.

We have one vacancy to work approximately 30 hours perweek to join our reception family.

We are looking for a flexible, reliable andloyal person who is adaptable and will think of this opportunity as acareer. Someone who loves to learn andloves to work in a busy environment would suit this role.

Working as a Medical Receptionist can be achallenging role so experience of working in a busy customer service role isessential and experience of working in a healthcare setting is desirable.

This is an extremely varied role, and no daywill ever be the same. This is a rolethat will not be learnt in a day, and we are looking for someone who will seethis as a challenge that they can conquer.Full training will be given.

Main duties of the job

The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice. You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone. The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.

Duties include, but are not limited to

Answeringcalls from patients and healthcare agencies

Patientadministration including, registrations, deductions, change of address

Processingof patient information from secondary care and other healthcare agencies

Completionof various administrative tasks as directed by clinicians and leadership team

Arrivingpatients and visitors into the building in a safe and polite way

About us

The whole Practice team is committed toproviding quality patient care and received a GOOD rating from the CQCInspection in 2022.

Working within a friendly GP Practice.

NHS Pension and good transport links.

Job responsibilities

Brief Job Description

The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice. You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone. The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.

Duties include, but are not limited to

Answeringcalls from patients and healthcare agencies

Patientadministration including, registrations, deductions, change of address

Processingof patient information from secondary care and other healthcare agencies

Completionof various administrative tasks as directed by clinicians and leadership team

Arrivingpatients and visitors into the building in a safe and polite way

Experience

Experienceof customer service in a healthcare setting or other busy customer serviceroles

Goodexperience of working in a team

Solidprevious office experience and administration experience

Experienceof IT within a medical environment

Experienceof General Practice

Skills

Goodcommunication skills (both written and oral)

Goodtelephone manner and keyboard skills

Theability to listen and follow instruction

Problemsolving

Medicalterminology (desirable)

Interpersonalskills

Abilityto lead and engage with others

Abilityto be flexible, use your own initiative and manage your own time effectively toensure that all tasks are completed within the required timescales

Usedto working under pressure and to tight deadlines

Confident,organised and able to make decisions quickly

Person Specification

Personal Qualities/Attributes

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Reliable, good time keeper
• Sensitive and empathetic in distressing situations
• Confident, organised and able to make decisions quickly
• Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
• Adaptable to change
• Used to working under pressure and to tight deadlines

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• The ability to listen and follow instruction
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• EMIS

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of supporting and training colleagues
• Experience of working in a health care setting
• Experience of IT within a medical environment