Medical Receptionist

North Staffordshire Combined Healthcare NHS Trust; Hanley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare trust in the West Midlands is seeking a highly motivated Medical Receptionist to provide efficient reception services at Holmcroft Surgery. The role involves supporting administrative tasks and requires excellent communication skills and the ability to drive. Join a well-organised team committed to delivering high-quality patient care in an outstanding organisation.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to work as part of a team in a healthcare setting.
• Driving license is essential for this position.

Responsibilities

• Provide efficient and courteous reception service to patients.
• Support administrative tasks in accordance with practice policies.
• Adapt to the needs of an expanding group of Integrated practices.

Job description

To offer patients, clinical staff, attached and external agencies an efficient, reliable, and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication are essential elements of the role.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft Surgery, working 30 hours per week.

Responding to the needs of our expanding group of Integrated practices, successful applicants will also be required to support our teams at Keele Practice, Moss Green Surgery, and Moorcroft Medical Centre in Hanley. Therefore, the ability to drive and adapt to the demands of the service is essential.

We are a friendly and well-organised team with a forward-thinking approach, working with Proud to Care Values as part of an outstanding organisation.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.

Our vision is 'To be Outstanding in all we do and how we do it,' and our approach to inclusion reflects this. As a 'Disability Confident Employer,' we believe that inclusion is experienced when you work at the Trust, and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, teamwork, and resilience.