Patient Support Coordinator - Oncology Team

The London Clinic; West End; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Private medical cover

Pension

Employee assistance programme

Blue light card

Cycle to work

Electric car scheme

Subsidised staff restaurant

Recognition programmes

Job summary

The London Clinic is seeking an organised and caring Patient Support Coordinator to join our Cancer Services team. You will manage referrals and appointments for patients undergoing chemotherapy, radiotherapy and haematology care, working closely with nursing teams, pharmacy, consultants and secretaries to keep treatment plans on track.

This permanent, full-time role offers a busy, patient-centred environment where you provide clear information, compassionate support and a professional service

Qualifications

• Previous experience working in a healthcare environment.
• Experience in a busy administrative role.
• Strong organisation skills and attention to detail.
• The ability to manage several priorities and work accurately under pressure.
• Experience entering and maintaining accurate information.
• Clear written and verbal communication skills, with a professional telephone manner.
• A caring and patient focused approach.
• The confidence to work independently and as part of a team.
• The ability to handle sensitive information confidentially.
• Good knowledge of Microsoft Office.

Responsibilities

• Support patients through the referral and appointment process for chemotherapy, radiotherapy and haematology services.
• Contact patients within 24 hours of receiving a referral and explain what will happen next.
• Book and co ordinate appointments, making sure treatment schedules are organised accurately and on time.
• Work closely with nursing teams, pharmacy, consultants, secretaries and other departments to keep patients' care moving smoothly.
• Gather medical records, images and previous treatment information from other teams and hospitals.
• Check that insurance approval or self payment arrangements are in place before appointments are booked.
• Enter and maintain accurate patient information on our hospital systems.
• Handle all patient information sensitively and confidentially.
• Provide patients with a professional, compassionate and reassuring service throughout their care.

Skills

Experience in healthcare

Administrative experience

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Hours: Full-time, 37.5 hours per week Monday to Friday

Contract: Permanent

Help make each patient's cancer treatment journey feel organised, clear and supported.

A little about the role

We are looking for an organised and caring Patient Support Coordinator to join our Cancer Services team.

You will manage referrals and appointments for patients receiving chemotherapy, radiotherapy and haematology care. You will work closely with patients, nursing teams, pharmacy, consultants and secretaries to make sure treatment plans are organised accurately and on time.

You will also be an important point of contact for patients, providing clear information and a reassuring service during what can be a difficult time.

What you'll be doing

• Support patients through the referral and appointment process for chemotherapy, radiotherapy and haematology services.
• Contact patients within 24 hours of receiving a referral and explain what will happen next.
• Book and co ordinate appointments, making sure treatment schedules are organised accurately and on time.
• Work closely with nursing teams, pharmacy, consultants, secretaries and other departments to keep patients' care moving smoothly.
• Gather medical records, images and previous treatment information from other teams and hospitals.
• Check that insurance approval or self payment arrangements are in place before appointments are booked.
• Enter and maintain accurate patient information on our hospital systems.
• Handle all patient information sensitively and confidentially.
• Provide patients with a professional, compassionate and reassuring service throughout their care.

What we're looking for

• Previous experience working in a healthcare environment.
• Experience in a busy administrative role.
• Strong organisation skills and attention to detail.
• The ability to manage several priorities and work accurately under pressure.
• Experience entering and maintaining accurate information.
• Clear written and verbal communication skills, with a professional telephone manner.
• A caring and patient focused approach.
• The confidence to work independently and as part of a team.
• The ability to handle sensitive information confidentially.
• Good knowledge of Microsoft Office.

What you'll be part of

You will join our specialist Cancer Services team, supporting patients receiving chemotherapy, radiotherapy and haematology care. Working alongside clinical and administrative colleagues, you will help keep complex treatment pathways moving smoothly and make sure patients feel informed and supported throughout their time with us.

At The London Clinic, everything starts with our people. Whether you are at the bedside or behind the scenes, you are part of something bigger, making a real difference to patients and to each other, every day.

As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our services, our technology and, most importantly, our people. From developing innovative new ways of delivering care to supporting continuous learning and career progression, we are always looking ahead.

Based in the heart of London's medical district, you will be part of an organisation delivering care across 234 beds, 10 theatres and a 13 bed intensive care unit. You will work alongside more than 1,300 colleagues and over 700 consultant surgeons and physicians, all united by a shared commitment to high quality, compassionate care.

We are incredibly proud to be the only independent healthcare provider included in the Top 10 of the Financial Times' UK Best Employers Survey 2026.

What's in it for you

• Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.
• Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.
• Pension - Join our matched pension scheme and enjoy up to 10% contributions.
• Employee assistance programme - From stress to practical guidance, our counselling service has your back
• Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.
• Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.
• Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.
• Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.
• Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

How to find us:

Our main hospital is based at:

Located in central London near Harley Street, we are within walking distance of:

• Oxford Circus
• Bond Street
• Baker Street
• Great Portland Street

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, then please contact a member of our recruitment team.

The London Clinic values a diverse workforce and welcomes applications from all backgrounds. If you have the skills and experience for the role, we encourage you to apply. We are committed to supporting candidates throughout the recruitment process and will make reasonable adjustments where needed - please let us know if there is anything we can do to support you.