Medical Receptionist

Integrated Care System; Glastonbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Glastonbury is seeking a part-time Medical Receptionist to enhance their team. Key responsibilities include greeting patients, managing appointments, and assisting with administrative tasks. The role requires excellent communication skills and experience in a healthcare setting. If you're motivated and dedicated, this position offers a supportive environment for professional growth.

Qualifications

• Experience working with the general public.
• Working in a busy office environment.
• Experience working in a GP practice or wider NHS.

Responsibilities

• Greet patients and respond to all enquiries.
• Manage appointment bookings.
• Operate the telephone system.

Skills

Professional communication skills

Good interpersonal skills

Ability to work accurately under pressure

Motivated and reliable

Education

GCSE grade 4 or above in English & Maths

Tools

EMIS (Optum) clinical system

Job description

We are looking to recruit a part-time Medical Receptionist on a permanent basis to join the team atGlastonbury Surgery.

The successful candidate will be comfortable interactingwith the public on the telephone and face to face with a professional andfriendly approach.

The busy working environmentand diverse role of a medical receptionist presents an opportunity for someonethat is eager to learn and work effectively as part of a team.

You will assist with thesmooth running of the surgery and have a comprehensive induction with fulltraining for the role.

The working pattern for the role are asfollows:

21 hours per week

Monday: 8am - 2pm

Tuesday: 8am - 1pm

Thursday: 8am - 1pm

Friday: 8am - 1pm

If you would like to discuss the opportunity or arrange aninformal visit, please get in touch.

We look forward to receiving your application.

Closing date: 10 August 2025

Interview Date: Week commencing 18th August 2025

Previous applicants need not apply.

We reserve the right to close the listing early .

Main duties of the job

The role of medical receptionist is essential to the smooth running of Glastonbury Surgery. The role is varied, with face to face and telephone contact with patients and taking on administrative responsibilities that support the delivery of safe and effective care.

About us

We are a stable, supportive and very friendly training practice that has retained its family and patient-first ethos. We work from purpose-built premises that has been recently extended, in a colourful market town offering semi-rural primary care.

The surgery is very successful and has a good reputation amongst the GP community both externally and internally as evidenced by strong staff retention.

We care for a registered population size of 14,000 served by 11 GPs, GP Registrars, Nurse Practitioners and a paramedic, a team of Practice Nurses and HCAs, physiotherapists, administrative, secretarial and reception.

Caring for the population of Glastonbury, Street and the surrounding villages offers a unique opportunity to connect with a diverse population that is passionate for the town and its rich history and culture. By offering a person centred and continuity of care approach, we can demonstrate quality outcomes, as defined by QOF, whilst also respecting the views and beliefs of the local community.

Job responsibilities

Main Duties & Responsibilities

• Reception desk - greet patients and respond to all enquiries
• Appointment management - book patients and respond to requests for appointments from clinicians
• Management of medical records
• Preparation of consulting rooms
• Operating the telephone system
• Practice opening & closing procedure
• Administration of forms and documentation

All responsibilities are shared across the team on a rota basis.

Person Specification

Personal Qualities

• Professional communication skills
• Ability to communicate effectively via telephone and in person
• Good interpersonal skills
• Motivated, reliable and commitment to team working
• Can work accurately and calmly under pressure
• Can work within clearly defined guidelines and protocols
• Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able.
• The ability to respond positively to change
• Demonstrates an ability to value the opinions of others
• Willingness to undergo education/ training for both practice and service needs
• Common sense and ability to use own judgement

Experience

• Experience working with the general public
• Working in a busy office environment.
• Experience working in a GP practice or wider NHS.
• Experience of using the EMIS (Optum) clinical system or similar computer systems managing data.

Qualifications

• Good literacy and numeracy skills
• Basic computer experience
• GCSE grade 4 or above in English & Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.