Medical Receptionist

Derby Family Medical Centre; East Midlands; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community-centered medical practice in the East Midlands seeks a Receptionist to assist patients in obtaining appropriate healthcare. This role involves greeting patients, managing enquiries, and ensuring efficient handling of appointments and prescriptions. Candidates should possess GCSE English and Maths, experience in customer service, and knowledge of Punjabi and Urdu. A caring and compassionate nature is essential. The practice values teamwork and provides a supportive environment.

Qualifications

• GCSE grade A to C in English and Maths.
• Experience in customer service, especially in primary care.
• Knowledge of Punjabi and Urdu languages for effective communication.

Responsibilities

• Greets and books in patients for surgeries and clinics.
• Handles patient enquiries efficiently and courteously.
• Records telephone messages and processes appointment requests.
• Manages medical records and repeat prescriptions within 48 hours.

Skills

Customer Service experience in Primary care

Knowledge of south Asian languages (Punjabi and Urdu)

Compassionate and caring nature

Education

GCSE grade A to C English and Maths

Job description

To join the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.

Main duties of the job

• To ensure that all visitors and telephone callers to the practice are greetedprofessionally.
• To ensure all telephone calls are managed appropriately.
• To manage the flow of patients arriving at the reception desk, for appointments,prescriptions or queries.
• To ensure the clinical staffs receive medical records as requested.
• To ensure that repeat prescriptions are generated accurately and efficiently,within the 48 hours specified by the practice.

About us

Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background. We have strong work ethics, providing patient care and team work.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Job responsibilities

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action
• Making appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.
• Dealing with all telephone queries/requests from patients, and acting as liaisonwith the Doctors/Nurses as necessary.
• Pulling and filing medical records asnecessary. Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests
• Advising patients of relevant charges for private services
• Receiving specimens from patients ensuring all their details have beenrecorded whilst following Health & Safety policy.
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• Provide administrative support for clinical staff.
• Filing patient records and correspondence when necessary.
• Opening and distribution or practice post.
• Registering new patients following the Registration Protocol.
• Scanning of documents onto the medical system.
• To send letters to patients as necessary.
• Photocopying of notes and other information.
• Changing details on Systm One i.e. Change of address, telephone numbersetc
• Knowledge of south Asian languages (Punjabi and Urdu)

Person Specification

Disclosure and Barring Service Check

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

• GCSE grade A to C English and Maths
• Knowledge of south Asian languages (Punjabi and Urdu)
• Customer Service experience in Primary care
• Understanding of issues dealing with vulnerable people
• Compassionate and caring nature

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.