Medical Receptionist

Integrated Care System; Croydon; On-site; GBP 12,000 - 15,000; Part time

Job summary

A healthcare practice in Croydon is seeking a Medical Receptionist to work 11 hours a week, specifically on Thursdays and Fridays. The role involves handling patient appointments and calls, as well as processing prescriptions. Ideal candidates should have good IT skills and a friendly demeanor to greet patients effectively. No prior GP experience is required but a willingness to learn is essential.

Qualifications

• Experience in dealing with the public is preferred.
• No prior GP practice experience is required.
• Must be keen and quick to learn.

Responsibilities

• Triaging appointment requests and booking appointments.
• Handling incoming telephone calls to the surgery.
• Processing repeat prescriptions according to practice policy.

Skills

Good IT skills

Communication skills

Teamwork

Customer service experience

Education

GCSE grade A to C in English and Maths

Tools

Microsoft Office (Word, Excel, PowerPoint)

Emis clinical system

Job description

MedicalReceptionist wanted to work 11 hours a week

Thursday & Friday ; 1.30pm - 7pm

We are a busy, friendly GP training practice in Addiscombe, full training willbe given.

Theideal candidates must have experience in dealing with the public, haveexcellent IT skills and be flexible in terms of hours. You will need to be keenand quick to learn, be able to work within a team and have empathy for patients'needs.

Main duties of the job

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Key responsibilities and duties include:

• Triaging appointment requests and booking appointments appropriately for patients
• Handling incoming telephone calls to the surgery
• Processing repeat prescriptions according to practice policy
• Scanning and processing medical documents through Emis (clinical system)
• Completing tasks set by the practice manager and the doctors / clinicians
• Opening and closing front doors & alarm in line with opening times
• Greeting patients kindly and courteously
• Working as part of a team collaboratively with other team members
• Preparing the surgery, waiting area, consulting rooms in preparation for clinics

About us

Stovell House Surgery is a welcoming GP practice in the heart of Addiscombe, Croydon, caring for over 8200 patients from the local area.

We always strive to do the best for our patients and all our staff share this vision.

You will be well-supported by our management and clinical team, however must be able to work independently and autonomously.

Job responsibilities

The role of reception is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role.

Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team.

The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant.

Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude.

As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role.

The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as Emis (clinical system training provided).

Person Specification

Qualifications

• GCSE grade A to C in English and Maths (or international equivalent)
• Good IT and computer skills
• Efficiency in handling incoming telephone calls quickly and promptly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.