Medical Receptionist

NHS; Conwy; On-site; GBP 20,000 - 28,000; Full time

Job description

Penrhyn Bay Medical Centre is a warm and friendly practice serving a population of 6000 patients. We require a practice receptionist to join our team to maintain high standards of patient care as well as carry out administrative tasks. Excellent interpersonal and communication skills and IT literacy are essential for this post, as are patient service skills. The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and well being of others.

Some flexibility will be required including cover when other members of the team are on holiday. Previous experience in a GP surgery and a working knowledge of EMIS web are also desirable.

The role is demanding with plenty of scope for skill development.

Main duties of the job

Able to deal with the day-to-day running of the reception area, such as:

1. Dealing with prescriptions
2. Booking appointments
3. Dealing with queries
4. Scanning/coding clinical letters when required

Experience of working in primary care would be preferred but not essential as training would be given.

About us

Penrhyn Bay Medical Centre is a friendly practice serving a population of 6000 patients. We have a branch site situated in Deganwy. We have a team of 3 GPs, 1 Advanced Nurse Practitioner, 2 Practice Nurses, a Health Care Assistant, and 6 Receptionists.

We all work as a team and help each other. We have a very friendly atmosphere in the workplace whilst maintaining high standards of professionalism. Automatic enrollment into the NHS Pension Scheme is available.

Job responsibilities

1. Arrive, amend, and cancel patient appointments in line with practice appointments procedures
2. Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented
3. Produce repeat prescriptions according to practice procedures and ensure timely completion of the scripts for the clinicians on a daily basis
4. Responding to requests or queries for support as they arise in an appropriate and timely manner
5. Registration of new patients
6. Fax/photocopying
7. Ensure up-to-date maintenance of computerized and manual filing systems
8. Amalgamation of new patient records
9. Workflow, Emails - action/distribute
10. Filing/New patients notes/Summarising
11. GP 2 GP
12. Post - open / sort
13. Raise blood forms
14. Be able to cover all reception positions as necessary
15. Process appointment requests for today/future appointments from patients by telephone via AskmyGP
16. Have working knowledge of telephone system

Person Specification

Qualifications

• GCSE A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.