Medical Receptionist

NHS; Consett; On-site; GBP 10,000 - 40,000; Full time

Job summary

Une structure de santé dynamique, Queens Road Surgery, recherche un(e) réceptionniste pour un poste à plein temps ou partiel. Le candidat idéal aura une expérience antérieure, d'excellentes compétences en communication et sera capable de travailler efficacement dans un environnement exigeant. En retour, vous bénéficierez d'une formation complète et ferez partie d'une équipe de réception amicale et solidaire.

Qualifications

• Expérience en services clientèle et gestion des plaintes.
• Capacité à travailler sous pression dans un environnement dynamique.
• Apparence soignée et attitude amicale.

Responsibilities

• Accueillir les patients et gérer les appels téléphoniques.
• Assurer la confidentialité des patients et la propreté des locaux.
• Gérer la documentation des patients rapidement et efficacement.

Skills

Customer Care

Communication

IT Skills

Multitasking

Education

4 GCSEs at Grade C or above (including English and Maths)

Tools

SystmOne

Job description

Go back NHS North Of England Commissioning Support Unit

Medical Receptionist

The closing date is 20 June 2025

REPORTS TO: Practice Manager / Reception Supervisor

HOURS: Full or Part Time (5 mornings)

PAY: 13.27 p/h

Queens Road Surgery currently have a vacancy for a receptionist, both full and part time applicants will be considered. Are you an experienced medical receptionist looking for a change or a new challenge? or someone who would like the opportunity to train for this rewarding role? Are you a team player? We would love to hear from you.

Main duties of the job

Applicants must have a good educational background, be of smart appearance, have excellent customer care skills and a pleasant telephone manner. They should have excellent communication skills, IT skills (SystmOne an advantage but not essential) and be able to multitask in a busy but friendly environment, the ability to work under pressure is essential. They will be responsible for greeting patients and answering telephone queries, scanning documents via SystmOne workflow.

In return you will - receive comprehensive training, become part of an efficient, but supportive and friendly reception team and a valued member of an inclusive wider practice team.

About us

Queens Road Surgery is a busy training practice with approx. 16,000 patients. We have 11 GPs, 3 trainee GPs, 2 Advanced Nurse practitioners, 2 Nurse practitioners, 1 Pharmacist, 4 Practice nurses, 1 Nurse associate, 3 Health care assistant. We also have various attached PCN staff such physios/pharmacists and social prescribers based at the practice. All these roles are supported by our clerical and reception team who play a vital part in the day to day running of the practice.

Job responsibilities

To ensure the clinicians are able to provide an effective, efficient and caring service to the Practice population. Dealing with patients through sensible use of initiative, flexible approach and working to consistent high standards. Through development of skills, you will be expected to prioritise tasks effectively and efficiently.

The post requires:

Respect of patients confidentiality at all times.

Enquiries from patients to be efficiently and courteously handled.

Surgery premises to be kept tidy.

Patient documentation to be handled promptly.

Please see the attached Job Description and Person Specification in Supporting Documents for more information.

Person Specification

Qualifications

• 4 GCSEs at Grade C or above (or equivalent) to include English and Maths.

Experience

• Customer Services.
• Patient request and complaint resolution.
• Dealing with the public.
• Experience within General Practice.
• Completion of administrative processes and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NHS North Of England Commissioning Support Unit