Medical Receptionist

NHS; Chester-le-Street; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare provider in Chester le Street is seeking a GP receptionist to join their reception team. The ideal candidate will excel in communication and multitasking, and will assist patients with appointments and queries. Training on GP software will be available. This role offers a competitive salary, NHS pension, and annual leave. Join a supportive team in a thriving practice with a commitment to patient care.

Benefits

Competitive salary

NHS pension

5 weeks annual leave

Uniform provided

Qualifications

• Experience of working within primary care.
• Experience of working in GP Practice.
• Experience working with S1 clinical system.

Responsibilities

• Helping patients in person and on the phone with appointments, queries and prescription requests.
• Using the patients computer record and other systems to communicate and accurately input and extract information.
• Being a central point of contact helping coordinate and integrate good health care delivery.

Skills

Good communication skills

Multitasking ability

Teamwork

Tools

SystmOne

Care Navigation

Job description

We are an Outstanding rated GP practice in Chester le Street looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant and professional, and be good with people. You will be working alongside experienced colleagues and the post is open to both new starters and old hands. You will learn new skills and every day is different, combining telephone, face to face contact and using the computer systems. Teamwork is very important and you will be central to the smooth running of the practice, which will in turn support you.

Competitive Salary, NHS Pension, 5 weeks annual leave pro rata, uniform provided

Main duties of the job

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

About us

We are a long-established practice based in the small market town of Chester le Street. We have a growing patient population, currently 12,700. We have a sister practice in Coxhoe with 6,900 patients. Cross-site working is possible. We have our own car park and staff kitchen and common room. There are 8 GP partners and several salaried doctors and Nurse Practitioners. Our organisation employs around 50 people and our Partner-Practice Manager is Denise Minnis. We look forward to welcoming you to the team!

Job responsibilities

The job of a GP receptionist is very diverse, but can be summarised as:

Helping patients in person and on the phone with appointments, queries and prescription requests

Using the patients computer record and other systems to communicate and accurately input and extract information

Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!

One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Person Specification

Experience

• Experience of working within primary care
• Experience of working in GP Practice
• Experience working with S1 clinical system