Medical Receptionist

Integrated Care System; Burnley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Thursby Surgery is expanding and seeks two Medical Receptionists to join their team. The role involves patient interaction, administrative responsibilities, and providing efficient service to over 8,600 registered patients. Candidates are required to have excellent communication skills, a good educational background, and experience in a customer-facing role.

Qualifications

• Good standard of general education.
• Experience in a customer care role, ideally in healthcare.

Responsibilities

• Receive and assist patients, providing courteous service.
• Process appointment requests and manage patient interactions.
• Perform administrative tasks, ensuring records are accurate.

Skills

Communication

Interpersonal skills

Computer literacy

Adaptability

Multi-tasking

Education

GCSE Mathematics and English (Grade C and above)

Tools

EMIS Web clinical system

Job description

Thursby Surgery is looking to expand it's team so we are looking for two Medical Receptionists to join our Thursby Surgery and our new Branch Surgery, Daneshouse.

The roles are for 25 hours per week over 5 days (Monday - Friday) on a shift pattern of alternatate earlies (07.45am - 12.45) and lates (13.30 -18.30)

Main duties of the job

We are looking for two enthusiastic, hard working, motivated and pro active individuals to join our ever growing Practice.

The successful candidates will receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous & efficient manner.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Excitingopportunity to join an innovative, forward thinking Practice to become anintegral part of a diverse clinical team delivering care to our 8,600registered patients.

ThursbySurgery is based on two sites approximately 1 mile apart and our clinical teamcurrently includes GPs, Advanced Nurses Practitioners, a Practice Pharmacy Technician, Practice Paramedic, Practice Nurses, Nurse Degree Apprentices, GPS's, Trainee Nurse Associate and Phlebotomists. There isa strong team atmosphere and a focus on continuous development throughout thesurgery.

Wework as part of a Primary Care Network which provides health care for apopulation of 60k, we have developed close relationships with the Community andvoluntary sector providers and we hold regular MDT meetings that are at theheart of collaborative working.

Weare looking for enthusiastic and autonomous working candidates to join ourhighly skilled, friendly team.

Job responsibilities

Reception Duties

• Implement office procedures and workin accordance with written protocols
• Receive patients, consult with membersof practice team
• Process appointment requests forappointments from patients by telephone and in person.
• Use EMIS Web Clinical System toprocess requests for appointments and visits
• Act as a care navigator in directingcallers to the appropriate healthcare professional.
• Use own judgment, practice systems andcommunication skills to ensure that patients who need urgent consultationare seen according to need.
• Enter requests for home visitsensuring to carefully record all relevant details and referring to duty doctorwhere necessary.
• Deal with general enquiries, explainprocedures and make new and follow-up appointments.
• Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery
• Handle completed repeat prescriptionsto patient and checking names and address.
• Registrations of new patientscomputer data entry and medical records.
• Explain practice arrangements andformal requirements to new patients and those seeking temporary cover inaccordance with Practice policy and procedures.
• Process patients changes of addresscomputer data and medical records
• Advise patients of relevant chargesfor private (non GMS) services, accept payment and issue receipts.
• Ensure a working knowledge of telephonesystem during and after hours
• Respondto all requests and queries from patients, team members and associatedhealthcare agencies
• Ensure building security havethorough knowledge of doors/windows/alarm
• Input and extract patient informationto and from the EMIS Web Clinical System as required.
• Take messages and pass on informationin a timely and appropriate manner
• Action requests for repeatprescriptions and ensure that they are ready for collection by the patientwithin 48 hours.
• Scan and photocopy as required
• Have working knowledge oftelephone system, during and afterhours
• Process and distribute incoming andoutgoing mail
• File and retrieve paperwork update asnecessary
• Clear and re-stock consulting rooms asrequired
• Keep the reception area, notice-boardsand leaflet dispensers updated, tidy and free from obstructions andclutter
• Inform line manager of low stocklevels i.e. stationary or other supplies
• Be able to cover all receptionpositions as necessary to meet the needs of the practice
• Complete administrative tasks asrequested, including requirements of Clinical Coding, management ofmedication documentation and processing, secretarial duties and support ofprivate work functions for which developed appropriate training will beprovided.

Other Responsibilities

• The listed duties and responsibilitiesare not exhaustive and remain subject to change
• A staff rota is developed in advanceand this may include early starts (7am), late finishes (8pm) and/orSaturday mornings over both sites.
• All Staff are expected to attendmandatory training and meetings as required

Person Specification

Qualifications

• Good standard of general education
• GCSE Mathematics and English (Grade C and above)

Experience

• Practical experience of working with others
• Practical experience of working with the general public or patients in a customer care role
• Experience of work in a healthcare setting.

Skills

• Computer literate, use of Microsoft packages, email and the internet.
• Excellent communication skills (written and oral)
• Ability to complete tasks within timescales
• Interpersonal skills

Attributes

• Remains calm under pressure
• Adaptable and Flexible
• Ability to work as part of a Team
• Pleasant and articulate
• Hard working, reliable and resourceful
• Self-motivated with the ability to work without direct supervision.
• Ability to multi-task

Knowledge

• Knowledge of medical terminology
• Awareness/experience of the EMIS Web clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.