Medical Receptionist

NHS; Borough of Rossendale; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading medical practice seeks a part-time medical receptionist to enhance patient care and ensure smooth practice operations. The ideal candidate will demonstrate excellent communication and organisational skills while managing various administrative tasks. This role requires enthusiasm and a commitment to delivering high-quality service in a busy environment.

Benefits

Membership of NHS Pension Scheme

Qualifications

• A good standard of education, computer literate.
• Recognised typing qualification or equivalent.
• Experience in customer care and working as part of a team.

Responsibilities

• First point of contact for patients and handling administration duties.
• Processing appointment requests and prescription management.
• Ensuring effective communication with patients and colleagues.

Skills

Communication

Organisational skills

Customer care

Time management

Education

Good standard of education

Recognised typing qualification or equivalent

Tools

Medical software package (EMIS)

Job description

Waterfoot Medical Practice are looking to recruit a parttime medical receptionist to join our friendly and progressive practice.

Our ideal applicant is enthusiastic, hard-working, and mustbe able to demonstrate excellent communication skills. You will possess goodorganisational skills and be able to multi-task in a very busy environment. Abackground in Primary Care or NHS administration is desirable though notessential as training and support will be available for the right candidate.

Main duties of the job

The role of Receptionist is fundamental to the smoothrunning of the practice and has a unique role in building relationships withthe patients.

The post holder will be the first point of contact forpatients at the practice. The role is varied and includes administrationduties, face to face work with the public and dealing with telephone enquiries.

The position is part time at 30 hours per week and is to beworked flexibly during the surgery opening hours of Monday to Friday, 7am to 6:30pm.

Membership of NHS Pension Scheme is automatic.

This post is subject to a disclosure check by the Disclosureand Barring Service and successful references.

We reserve the right to close posts early if we receivesufficient applications. Unfortunately, only short-listed applicants will becontacted.

About us

We are a large GP training practice, serving a population ofover 9,400 patients. As a living wage employer, we really care about buildingteams that look after each other as well as they look after their patients. Ifyou're the sort of person that loves making a difference in your community, andwants to be excellent at what you do, then why not think about applying for aposition with us.

Job responsibilities

The post holder will form part of the multidisciplinary teamproviding high quality care for patients of the practice. The role ofReceptionist is fundamental to the smooth running of the practice and has aunique role in building relationships with the patients.

The post holder will be the first point of contact forpatients at the practice. The role is varied and includes administrationduties, face to face work with the public and dealing with telephone enquiries.The post holder will need to have a clear understanding of customer care and beable to work as part of a team as well as being able to use their initiativeand prioritise their workload. The post holder will be expected to have aflexible approach to working hours, covering various shift patterns over 5days, Monday to Friday.

Main Duties and Responsibilities

The post holder will be required to:

Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way whilst maintaining patient confidentiality.

Ensure an effective and efficient reception service isprovided to patients and any other visitors to the practice.

Initiate contact with and respond to requests from patients,other team members and associated healthcare agencies and providers.

Process appointment requests for today and futureappointments from patients by telephone and in person.

Undertake Care Navigation signposting patients to the mostappropriate Health Care Professional.

Receive incoming and make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery.

Action acute and repeat prescription requests and ensurethat they are ready for collection by the patient within 48 hours (two workingdays), either on the computer or manually. Ensuring accuracy of detail and thatthe patient is informed of prescription policy.

Hand completed prescriptions to the patient checking namesand address.

Maintain the computer clinical system in an accurate andsecure manner.

Keep the reception area, noticeboards and leaflet dispenserstidy and free from obstructions and clutter.

General use of computers for appointments, prescriptions,registering of patients, sending letters to hospital or patients, addingvaccinations, dealing with practice notes and any other input relating tomedical records.

To ensure that any medical forms brought into the practiceare dealt with efficiently according to practice policy.

To deal with any emergency in reception or on the telephoneaccording to practice policy.

To maintain housekeeping standards in reception and waitingarea.

To efficiently deal with messages from GPs, nurses and staffoutside the practice such as pharmacies and social services

To answer the phone and communicate messages effectively

To input and receive data from computer and paper systems.

Provide cover for members of the reception team duringperiods of sickness and annual leave.

Person Specification

Qualifications

• A good standard of education Computer Literate
• Recognised typing qualification or equivalent (e.g., RSA) ECDL or equivalent AMSPAR Medical Receptionist

Knowledge and skills

• Understanding and knowledge of basic IT packages Ability to learn and apply policies and procedures Understanding of equal opportunity and diversity issues General computer skills Pleasant, helpful and effective telephone manner Excellent interpersonal, verbal and written communication skills Time management and ability to prioritise workload Ability to work unsupervised and as part of a team Awareness and maintenance of confidentiality Professional approach to appearance and conduct Enthusiastic and motivated Ability to work flexible hours when required
• Experience of use of a medical software package (EMIS) E-mail and internet use medical terminology

Experience

• Evidence of working as part of a team Evidence of working in customer care
• Working clerical experience Working Medical Receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.