Medical Receptionist

NHS; Bolton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Bolton seeks a part-time medical Receptionist to provide excellent patient care. Responsibilities include meeting patients, booking appointments, and managing telephony in a busy environment. Candidates should have GCSE English and Maths and strong IT skills. Flexibility in shift patterns and a professional demeanor are essential for this role.

Qualifications

• Smart appearance and pleasant, professional manner is essential.
• Knowledge of medical terminology is preferred.
• Previous experience in a GP practice is highly desirable.

Responsibilities

• Meet and greet patients and visitors face to face.
• Book clinical appointments and handle telephony.
• Liaise between patients and clinicians.

Skills

Empathy

Good IT skills

Teamwork

Ability to work in a busy environment

Education

GCSE A-C English & Maths or equivalent

NVQ level 2-3

Tools

Microsoft applications

Job description

We are looking for a part time medical Receptionist for 27 hpw, plus overtime, to join our friendly GP Practice. We are a GP Practice in Bolton with a vacancy to recruit a Medical Receptionist. We are looking for an enthusiastic, motivated, hardworking, friendly person who is keen to work to a high standard providing excellent patient care. The ability to listen, to have empathy and kindness towards patients & colleagues alike is essential. To be able to work quickly and efficiently in an extremely busy reception environment is a necessity. Willingness to train & develop with a flexible approach to work load. Working as part of a team and own initiative is required.

It is essential that the candidate is flexible as shift patterns are subject to regular change in addition to compulsory overtime to cover colleague annual leave and sickness. The successful candidate must be available to work between the hours of 8 am & 6.30 pm, Monday to Friday.

Contracted weekly hours of work will be as follows and are non-negotiable.

Monday 1 pm to 6.30 pm

Tuesday 1.30 pm to 6.30 pm

Wednesday 8 am to 1.30 pm

Thursday 1pm to 6.30 pm

Friday 1pm to 6.30 pm

Please only apply if you are are able to fulfil this criteria.

In addition occasional Saturday morning reception cover will also be required.

Main duties of the job

- Meet and greet patients and visitors face to face

- Telephony

- Book clinical appointments

- Liaising between patients and clinicians

- Dealing with patient enquiries

About us

We are a very busy general practice in Bolton not far from the town centre with a patient list size around 9800. We have a team of 3 GP Partners, 1 part-time salaried GP, ANP and a Nursing team of 5. We have a efficient Administration and Reception team.

We also benefit from additional roles through our Primary Care Network including 2x GP, Mental health practitioners, Advanced Clinical Practitioner, and pharmacy team.

We value team work and comradely throughout the practice.

We are high achievers in QOF and BQC and have a good CQC rating in all areas.

Job responsibilities

- Meeting and greeting patients

- Scanning and coding of patient correspondence

Person Specification

Qualifications

• - GCSE A-C English & Maths or equivalent
• - Smart Appearance
• - Pleasant & Professional manner
• - Good IT skills and experience, knowledge of Microsoft applications
• - Excellent team working skills
• - Ability to keep-up within a busy environment calmly and professionally
• - NVQ level 2-3
• - Knowledge of Medical Terminology
• - Previous experience working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.