Medical Receptionist

Integrated Care System; Bolton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization is seeking a dedicated Medical Receptionist to join their Patient Access Team in Bolton. The role involves providing excellent customer service, managing appointment systems, and ensuring confidentiality and security of patient information. Candidates should have GCSE qualifications in English and Mathematics, along with experience in primary care settings. A structured training program will be provided, and the position offers competitive pay aligned with the NHS pay scale.

Qualifications

• Understanding and adherence to confidentiality.
• Experience in customer-facing roles is essential.
• Ability to work under pressure and adapt to changing environments.

Responsibilities

• Provide an effective reception service to patients and visitors.
• Manage appointment systems and handle general enquiries.
• Ensure accurate data entry and confidentiality of patient information.

Skills

Customer Service

Teamwork

Flexibility

Judgment

Education

GCSE English/Mathematics Grade D or above

Job description

Kearsley Medical Centre are seeking an enthusiastic, hardworking, and flexible individual with excellent customer service skills to join our Patient Access Team for 23 hours per week.

The successful candidate will join 12 other Medical Receptionists and will be provided with a structured in-house training programme, along with pay aligning with the Agenda for Change pay scale and NHS Pension Scheme.

The required hours for the role are:

Monday 8am - 6pm, Wednesday 11am - 6:30pm, and Friday 12pm - 6:30pm.

Please note: previous applicants need not apply.

Main duties of the job

Medical Receptionists receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

You will provide general assistance to the wider practice team and project a positive and friendly image to patients and visitors, either in person or over the telephone.

About us

Kearsley Medical Centre is based in South Bolton, close to the A666, and provides care to approximately 13,500 patients. We are a training practice supporting trainee clinicians and our employed staff in their career development.

We have a friendly team of over 40 members who work collaboratively to deliver the best care to our community.

Job responsibilities

The main responsibilities include:

• Providing an effective and efficient reception service to patients and visitors
• Managing appointment systems and monitoring patient flow
• Handling general enquiries, explaining procedures, and making appointments in line with our Total Triage system
• Familiarity with all appointment systems
• Monitoring and reporting issues with the computer system
• Registering new patients promptly and accurately
• Ensuring accurate data entry and computer security
• Handling telephone calls, messages, and referrals
• Processing home visit requests and repeat prescriptions
• Managing private service charges and receipts
• Using office equipment and maintaining a tidy reception area
• Ensuring confidentiality and security of patient information
• Adhering to health and safety policies and infection control procedures
• Supporting equality and diversity initiatives
• Participating in training and personal development activities
• Contributing to quality improvement and team effectiveness
• Communicating effectively with team members, patients, and carers
• Participating in service audits and policy implementation

Person Specification

Qualifications

• English/Mathematics GCSE Grade D or above (or equivalent)

Knowledge, Skills, and Qualities

• Understanding and adherence to confidentiality
• Resourcefulness, judgment, and common sense
• Ability to work as part of a team and independently
• Articulate, pleasant, and adaptable
• Ability to work under pressure and in changing environments
• Flexibility in working hours and cover
• Experience in Primary Care and customer-facing roles

Experience

• Reception and patient interaction
• Telephone switchboard operation
• Experience with GP clinical systems

Additional information

This position is subject to a Disclosure and Barring Service check due to the nature of the role.

Salary: £12.51 to £13.60 per hour, AfC Band 2, progressing to Band 3.