Medical Receptionist

Railway Medical Group; Blyth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local healthcare provider in Blyth is seeking a dedicated individual for an administrative role involving patient interaction and support. Responsibilities include managing telephone calls, scheduling appointments, and ensuring high-quality administrative work. The ideal candidate should be organised with excellent communication skills and a caring attitude towards patients. This role offers opportunities for growth within a supportive team environment.

Benefits

Commitment to education and development

Comprehensive Induction Program

Competitive salary

Access to the NHS Pension Scheme

Responsibilities

• Handle telephone calls and address general enquiries.
• Explain surgery procedures to patients.
• Schedule appointments and process requests for home visits.
• Manage urgent queries in a timely manner.
• Maintain high-quality administrative work.
• Greet and direct patients and visitors.
• Ensure courteous communication at all times.

Skills

Organised

Excellent communication skills

Ability to prioritise workload

Proactive

Caring and empathetic attitude

Job description

Overview

If you like working in a busy environment with the support of a great team, this may be the role for you. We will provide you with a comprehensive induction and training plan. The role involves handling telephone calls, addressing general enquiries, explaining surgery procedures, scheduling appointments, processing requests for home visits and repeat prescriptions, and managing urgent queries — all in a friendly and professional manner. Responsibilities also include maintaining high-quality administrative work in a busy practice, greeting and directing patients and visitors, and ensuring courteous communication at all times.

Responsibilities

• Handle telephone calls and address general enquiries
• Explain surgery procedures to patients
• Schedule appointments and process requests for home visits and repeat prescriptions
• Manage urgent queries in a timely and professional manner
• Maintain high-quality administrative work in a busy practice
• Greet and direct patients and visitors
• Ensure courteous communication at all times

Qualifications and Skills

• Organised
• Excellent communication skills
• Ability to prioritise workload
• Proactive
• Caring and empathetic attitude towards patients and colleagues

About Railway Medical Group

Railway Medical Group is a key healthcare provider in Blyth, Southeast Northumberland, serving over 27,300 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.

Our team is made up of a diverse range of clinical and non-clinical professionals who work together to provide holistic patient care. We are proud to include Paramedics, Pharmacists and Pharmacy Technicians, CPNs, ANPs, Care Navigators, Social Prescribers, Orthopaedic Practitioners, Practice Nurses, HCAs, and GPs, all supported by a dedicated administrative and management team. Together, we are committed to placing patients at the centre of everything we do.

What We Offer

• A commitment to education and development as a teaching and learning practice
• A comprehensive Induction Program, offering time in each department to understand our team and workflow
• A competitive salary
• A strong focus on promoting and supporting health and wellbeing within the practice
• A positive workplace culture grounded in core values and supportive behaviours
• Access to the NHS Pension Scheme

Joining Railway Medical Group means becoming part of a team that values growth, collaboration, and compassionate care.