Medical Receptionist

Integrated Care System; Blackpool; On-site; GBP 18,000 - 22,000; Part time

Job summary

A reputable GP practice in Blackpool is seeking a Medical Receptionist to assist with patient interactions and administrative tasks. This role requires excellent customer service skills and experience in similar environments. The successful candidate will work closely with clinical staff and ensure a smooth workflow, maintaining a friendly demeanor in all patient interactions.

Qualifications

• Proven record of providing excellent customer service.
• Experience in a general practice reception environment.
• Ability to use the EMIS Web clinical system.

Responsibilities

• Assist patients in accessing appropriate services.
• Process patients' appointment requests efficiently.
• Provide clerical assistance to practice staff.
• Maintain confidentiality and respect patients' privacy.

Skills

Customer service skills

Clerical support

Effective communication

Teamwork

Computer skills

Education

Good standard of general education

NVQ in Customer Service or Administration

Tools

EMIS Web

Job description

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the receptionist supervisor/practicemanagement team, dependent on current and evolving practice workload andstaffing levels:

• Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols
• Maintaining and monitoring the practiceappointments system
• Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
• Processing and distributing incoming (andoutgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordancewith practice guidelines
• Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures
• Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
• Providing clerical assistance to practice staffas required from time to time, including word/data processing, filing,photocopying and scanning
• Ordering, re-ordering and monitoring ofstationery and other supplies

About us

We are looking to employ a Medical Receptionist to work in our 3 Partner GP practice. The post would suit an enthusiastic, flexible, well-organised and experienced individual who wishes to join our busy practice. A friendly, professional manner is a must along with good customer service skills. A proven record of team working, along with good computing skills and a flexible approach to work are essential.

We are a friendly and committed team working hard to meet the needs of our 6000 patients. Experience using the EMIS Web clinical system and DOCMAN electronic document software is desirable.

Job responsibilities

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR

HOURS: 20 hours per week

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofclerical support to clinical staff and other members of the practice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertakenby members of the practice administration team may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the receptionist supervisor/practicemanagement team, dependent on current and evolving practice workload andstaffing levels:

• Opening up/locking up of practice premisesand maintaining security in accordance with practice protocols
• Maintaining and monitoring the practiceappointments system
• Processing personal and telephone requestsfor appointments, visits and telephone consultations, and ensuring callersare directed to the appropriate healthcare professional
• Processing and distributing incoming (andoutgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordancewith practice guidelines
• Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures
• Initiating contact with and responding torequests from patients, other team member and associated healthcareagencies and providers
• Providing clerical assistance to practice staffas required from time to time, including word/data processing, filing,photocopying and scanning
• Ordering, re-ordering and monitoring ofstationery and other supplies
• Provision of refreshments for staff andvisitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards andleaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidence andhave the right to expect that staff will respect their privacy and actappropriately.

Inthe performance of the duties outlined in this job description, the post-holdermay have access to confidential information relating to patients and theircarers, practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All such informationfrom any source is to be regarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating to confidentialityand the protection of personal and sensitive data.

Safeguarding:

Safeguarding means protectingpeoples health, wellbeing and human rights and enabling them to live free fromharm and neglect.

All employees have a responsibilityfor safeguarding children, young people and vulnerable adults in the course oftheir daily duties and for ensuring that they are aware of the specific dutiesrelating to their role.

Safeguarding is an integral part ofpatient care therefore it is everybodys business to safeguard the rights ofpatients.

Safeguarding is a part of your dutyof acre. You have a legal obligation to ensure the safety and wellbeing ofpatients, staff and visitors.

Health & safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice health & safety policy, the practice health &safety manual, and the practice infection control policy and publishedprocedures. This will include:

• Using personal security systemswithin the workplace according to practice guidelines
• Identifying the risksinvolved in work activities and undertaking such activities in a way thatmanages those risks
• Making effective use oftraining to update knowledge and skills
• Using appropriateinfection control procedures, maintaining work areas in a tidy and safeway, free from hazards
• Actively reportinghealth and safety hazards and infection hazards immediately whenrecognised
• Keeping own work areasand general/patient areas generally clean, assisting in the maintenance ofgeneral standards of cleanliness consistent with the scope of the jobholders role
• Undertaking periodicinfection control training (minimum annually)
• Reporting potentialrisks identified

Equality and diversity:

The post-holderwill support the equality, diversity and rights of patients, carers andcolleagues, to include:

• Acting in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practice procedures andpolicies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients,carers and colleagues
• Behaving in a manner that is welcoming to and of the individual,is non-judgmental and respects their circumstances, feelings prioritiesand rights.

The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, with suchtraining to include:

• Participation in an annual individual performance review,including taking responsibility for maintaining a record of own personaland/or professional development
• Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work

Quality:

The post-holder will strive to maintain qualitywithin the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions,either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on ownand team activities and making suggestions on ways to improve and enhancethe teams performance
• Work effectively with individuals in other agencies to meetpatients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effectivecommunication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communicationand respond accordingly

Contribution tothe implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standardsand guidelines will affect own work
• Participate in audit where appropriate

Person Specification

APPEARANCE

• Dress smart and appropriate
• Speech clear and articulate
• Manner pleasant and professional

Qualifications

• Good standard of general education
• Standard Grade Mathematics or Equivalent
• Standard Grade English or Equivalent
• NVQ in Customer Service or Administration

Experience

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service
• Experience of working within a General Practice Reception environment
• Practical experience of EMIS WEB or other medical computerised recording systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.