Medical Receptionist

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Birmingham is seeking a motivated GP Practice Receptionist to be the first point of contact for patients. In this rewarding role, you will manage appointment bookings, handle patient inquiries, and ensure confidentiality. Ideal candidates will have strong communication skills, be IT proficient (especially with EMIS), and be able to manage a busy environment. Join a supportive team dedicated to quality patient care.

Benefits

Ongoing training and development opportunities

Supportive working environment

Qualifications

• Experience using EMIS or ability to quickly learn clinical systems.
• Strong interpersonal skills and a proactive attitude.

Responsibilities

• Greet patients and visitors in a professional manner.
• Book, amend, and cancel appointments.
• Maintain patient confidentiality at all times.
• Support clinicians with administrative tasks.

Skills

Excellent communication skills

Attention to detail

Strong IT skills

Ability to remain calm under pressure

Friendly manner

Tools

EMIS clinical system

Job description

We are a passionate and patient-focused team committed to delivering high-quality care in a supportive and inclusive environment. This role offers the opportunity to make a real difference to our local community while working alongside experienced professionals who value collaboration, innovation, and personal development.

Were looking for someone who is motivated, compassionate, and ready to grow. In return, we offer a welcoming team, opportunities for training and progression, and a chance to be part of a service that puts people at the heart of everything we do. If you're looking for a role where youll be supported, challenged, and appreciatedthis is the place for you.

Main duties of the job

As a GP Practice Receptionist, you will be the first point of contact for patientsboth in person and over the phoneproviding a professional, friendly, and efficient service. Your main responsibilities will include booking and cancelling appointments, managing patient enquiries, processing repeat prescription requests, and handling sensitive information with confidentiality. You will also be responsible for registering new patients, updating records, scanning and filing documents, and supporting the clinical and admin teams to ensure the smooth day-to-day running of the practice. Experience using EMIS or the ability to quickly learn clinical systems is essential. This is a busy and rewarding role that requires excellent communication skills, attention to detail, strong IT skills, and the ability to remain calm under pressure.

About us

Youll be joining an outstanding team at a practice that truly stands out. We pride ourselves on being a well-organised, high-performing, and supportive practice that puts both patients and staff at the heart of everything we do. Our team is friendly, approachable, and hardworkingwe genuinely care about each other and the community we serve.

The atmosphere here is positive and collaborative, with a strong team spirit and a shared commitment to delivering excellent patient care. We celebrate success, support one another through challenges, and continuously look for ways to improve and innovate.

We offer ongoing training, development opportunities, and a leadership team that listens and values your input. If youre looking for a workplace where your contribution is recognised, your growth is supported, and youre part of a team that takes pride in doing things wellyoull feel right at home here.

Job responsibilities

Main Duties and Responsibilities

Greet patients and visitors in a professional and welcoming manner

Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately

Book, amend, and cancel appointments using EMIS clinical system

Register new patients and update patient details as needed

Process repeat prescription requests and liaise with clinical staff when needed

Maintain patient confidentiality at all times

Scan, file, and manage incoming documents and patient correspondence

Monitor and respond to practice emails and tasks

Support clinicians and management with administrative tasks

Maintain a clean and organised reception area

Work collaboratively with the wider team to ensure excellent patient care

Be flexible to cover shifts during staff absences, sickness, or annual leave where possible

Excellent communication and interpersonal skills

Confident in using computers and clinical systems (EMIS experience desirable)

Ability to work well under pressure and manage multiple tasks

High attention to detail and accuracy

Friendly, professional, and calm manner

Strong team player with a proactive attitude

Commitment to maintaining confidentiality

Person Specification

Qualifications

• n/a
• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.