Medical Receptionist

Integrated Care System; Birmingham; On-site; GBP 10,000 - 15,000; Part time

Job summary

A well-established medical centre is seeking a part-time receptionist to join their friendly team in Birmingham. The role involves managing appointments, processing prescriptions, and general office duties in a busy GP practice setting. Ideal candidates should possess strong computer skills, excellent communication abilities, and a professional demeanor. No prior experience in a GP practice is necessary, making this a great opportunity for motivated individuals looking to enter the healthcare field.

Qualifications

• Must be able to work as a team and cope under pressure.
• Experience in a busy office environment is needed.
• Must have a clear telephone manner and handle sensitive information effectively.

Responsibilities

• Triaging appointment requests and booking appointments.
• Handling incoming calls and processing repeat prescriptions.
• Preparing the surgery and welcoming patients kindly.

Skills

Good IT and computer skills

Interpersonal skills

Excellent communication skills

Tools

TPP (S1) clinical system

EMIS clinical system

Job description

Jiggins Lane Medical Centre has an exciting new vacancy for a part-time (23 hours/week) receptionist to join our dynamic team.

No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS.

Good IT and computer skills are essential for this position.

Main duties of the job

Key responsibilities and duties include:

Triaging appointment requests and booking appointments appropriately for patients

Handling incoming telephone calls to the surgery

Processing repeat prescriptions according to practice policy

Completing tasks set by the practice manager and the doctors / clinicians

Opening and closing front doors (locking up) in line with opening times

Greeting patients kindly and courteously

Working as part of a team collaboratively with other team members

About us

Who we are

2 Equity Partners,5 Salaried GPs,1 Physician Associate, 3Practice Nurses and 2 Healthcare Assistants

A well lead and resourceful reception and administrative team.

A friendly, supportive & progressive practice

Modern purpose-built building, recently refurbished

CQC rated good across all areas

Patient list size is currently 7500.

Job responsibilities

Key responsibilities and duties include:

Triaging appointment requests and booking appointments appropriately for patients

Handling incoming telephone calls to the surgery

Processing repeat prescriptions according to practice policy

Scanning and processing medical documents through EMIS (clinical system)

Completing tasks set by the practice manager and the doctors / clinicians

Opening and closing front doors (locking up) in line with opening times

Greeting patients kindly and courteously

Working as part of a team collaboratively with other team members

Preparing the surgery, waiting area, consulting rooms in preparation for clinics

Person Specification

Qualifications

• Must be smart, polite and confident
• Must be able to cope under pressure
• Must be able to work as a team
• Must be able to use initiative and understand when it is appropriate to do so
• Have good time management and the ability to work to deadlines
• Must be well organised and able to follow procedures and guidelines consistently and effectively
• Must be able to deal with the public and colleagues sensitively and effectively and have a clear telephone manner
• Must be articulate and display excellent communications skills
• Must be able to respect confidentiality
• Must have a good attendance record
• Have great interpersonal skills
• Must be computer literate and comfortable with technology and have basic keyboard skills
• Previous experience in a busy office environment
• Experience working within a GP Practice
• Experience working with Tpp (S1) clinical system

Experience

• Must be smart, polite and confident
• Must be able to cope under pressure
• Must be able to work as a team
• Must be able to use initiative and understand when it is appropriate to do so
• Have good time management and the ability to work to deadlines
• Must be well organised and able to follow procedures and guidelines consistently and effectively
• Must be able to deal with the public and colleagues sensitively and effectively and have a clear telephone manner
• Must be articulate and display excellent communications skills
• Must be able to respect confidentiality
• Must have a good attendance record
• Have great interpersonal skills
• Must be computer literate and comfortable with technology and have basic keyboard skills
• Previous experience in a busy office environment.
• Experience working within a GP Practice
• Experience working with TPP (S1) clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.